Logistics & Order Fulfillment Specialist

Frencken Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Frencken Group in Singapore seeks an experienced Logistics Coordinator to process customer orders, coordinate shipments, and manage documentation in SAP. You will liaise with forwarders, warehouses, and overseas offices to ensure on-time delivery and accurate invoicing.

The role emphasizes attention to detail, strong communication, and the ability to work independently while supporting team objectives. Import/export, GST clearance, and ISO audit knowledge are advantageous.

Qualifications

• Good customer service and communication skills.
• Strong attention to detail in order processing, documentation preparation, and data entry.
• Basic knowledge of import, export, local delivery, commercial invoice, packing list, and GST clearance documentation and ISO Audit will be an advantage.

Responsibilities

• Process customer purchase orders, sales orders, delivery orders, and return transactions accurately in SAP or the relevant system.
• Coordinate order fulfilment, loading schedules, delivery order printing, and shipment arrangements to meet agreed timelines with minimum errors.
• Handle customer returns, including return documentation, SAP updates, issue follow-up, and closure of outstanding matters.
• Maintain effective communication with customers through email, Teams, telephone, and other approved channels.
• Prepare and manage local and overseas shipping documents, including delivery orders, commercial invoices, packing lists, and other required export or import documents.
• Liaise with forwarders, transporters, 3PL providers, internal sales teams, warehouse personnel, and overseas offices to ensure smooth shipment and delivery execution.
• Prepare import GST clearance payment documentation and coordinate with forwarders where required.
• Monitor 3PL inventory, goods receipt, return transactions, and error settlements with customers to prevent payment or invoicing delays.
• Maintain monthly records, delivery order documentation, and on-time delivery reports, including publishing required reports within the first week of each month.
• Support customer issue resolution by following up promptly, escalating when required, and ensuring documentation compliance.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Logistics coordination

Tools

SAP

Job description

Frencken Group in Singapore seeks an experienced Logistics Coordinator to process customer orders, coordinate shipments, and manage documentation in SAP. You will liaise with forwarders, warehouses, and overseas offices to ensure on-time delivery and accurate invoicing.

The role emphasizes attention to detail, strong communication, and the ability to work independently while supporting team objectives. Import/export, GST clearance, and ISO audit knowledge are advantageous.