Order & Customer Success Specialist

MASTERSEALS INT. PTE. LTD.; Singapore; On-site; SGD 2,600 - 3,800; Full time

Job summary

Masterseals Int. Pte. Ltd. in Tuas is seeking a Customer Service Officer to support sales growth. The role covers handling sales enquiries, quotations, order entry to invoicing, and coordinating with purchasing, logistics and warehouse to arrange shipments.

You will monitor orders, communicate status to customers, ensure on-time delivery and provide the required documents. The ideal candidate has at least O levels and 2 years in customer service, with proactive responsiveness.

Qualifications

• At least ‘O’ Levels or equivalent.
• Minimum 2 years' experience in customer service role.
• Proactive and prompt response.

Responsibilities

• Administer sales enquiry, quotation, order entry to invoicing including processing of order return and purchase order.
• Coordinate with purchasing, logistics and warehouse to arrange shipment to customer / vendor.
• Monitor orders and communicate order status to customers.
• Ensure on time delivery and provide full set of required documents to customer promptly.
• Ensure proper documentation and all order management processes are in accordance with company policies and guidelines.
• Ensure all invoice vouchers are matched and credit notes are filled in proper order.
• Provide administrative support and any other duties as assigned.

Education

O Levels

Job description

Masterseals Int. Pte. Ltd. in Tuas is seeking a Customer Service Officer to support sales growth. The role covers handling sales enquiries, quotations, order entry to invoicing, and coordinating with purchasing, logistics and warehouse to arrange shipments.

You will monitor orders, communicate status to customers, ensure on-time delivery and provide the required documents. The ideal candidate has at least O levels and 2 years in customer service, with proactive responsiveness.