Optical Transmission Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

MTS SYSTEMS ENGINEERING PTE. LTD. in Singapore is seeking an Optical Transmission Network Engineer to own end-to-end resolution of DWDM incidents, perform RCA, and work with Huawei vendor teams for hardware/software issues.

You will collaborate with cross-functional infra teams, lead crisis responses for P1/P2 incidents, and drive technical coordination to restore services quickly while adhering to SOPs and security standards.

Responsibilities

• Own end-to-end resolution of DWDM network incidents, performing root-cause analysis to resolve chronic problems and security threats.
• Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes for rapid service restoration.
• Drive technical resolution by managing Huawei vendor support for hardware/software issues and patching.
• Lead high-pressure critical network incidents (P1/P2) with troubleshooting, workarounds, and final fixes to minimize business impact.
• Coordinate technical conference calls with support teams to accelerate problem identification and resolution.
• Deliver clear, professional technical communication and work independently on complex assignments.
• Adhere to customer and Huawei policies for change management, SOPs, and security standards.
• Perform necessary configuration, commissioning, and optimization of Huawei transmission devices based on customer requirements.
• Conduct proactive network analysis and health checks to identify capacity bottlenecks or performance degradation.
• Execute scheduled preventive maintenance tasks and report on network health and follow-up actions.
• Maintain professional relationships with customers, providing proactive technical advice on infrastructure improvements and risks.
• Act as SME and collaborate with TDs on complex problem resolutions.
• Demonstrate ability to work under high pressure with minimal supervision to meet strict SLAs.

Job description

Key Responsibilities for Optical Transmission Network Engineer

1. Incident & Problem Management: Own the end-to-end resolution of DWDM network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration: Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching. identification and resolution of network problem.

4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Huawei Configuration: Perform neccassary configuration, commissioning, and optimization of Huawei transmission devices based on customer requirements.

9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).