IP Network Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

MTS SYSTEMS ENGINEERING PTE. LTD. is seeking an IP Network Engineer to own end-to-end incident and problem resolution, perform RCA, and collaborate with cross-functional infra teams.

The role involves coordinating with Huawei and other vendors for hardware/software issues, leading critical incident responses, and ensuring adherence to SOPs and security standards. The candidate will also perform Huawei device configuration and optimization, conduct health checks, and provide proactive technical

Qualifications

• Own end-to-end resolution of network incidents per ITIL processes.
• Perform root cause analysis to prevent recurrence and security threats.
• Adhere to customer/Huawei policies on change management and SOPs.

Responsibilities

• Own end-to-end incident & problem management for escalated network issues.
• Collaborate with infra teams to troubleshoot and isolate root causes.
• Coordinate with Huawei/vendor support for hardware/software issues and patches.
• Lead high-priority incident responses (P1/P2) and implement final fixes.
• Drive technical conference calls to accelerate problem identification and resolution.
• Communicate clearly and work independently on complex assignments.
• Ensure compliance with change management, SOPs, and security standards.
• Perform daily configuration, commissioning, and optimization of Huawei devices.
• Conduct proactive network health checks and capacity analysis.
• Provide detailed PM reporting and follow-up actions after maintenance.
• Maintain professional relationships with customers and advise on improvements.
• Act as SME and collaborate with TDs on complex resolutions.
• Demonstrate ability to work under high pressure to meet SLAs.

Skills

Incident management

Root cause analysis

Vendor management

High-pressure incident handling

Network troubleshooting

Communication skills

Change management

Huawei equipment

Network health analysis

Preventive maintenance

Customer relationship management

Subject matter expert (SME)

Tools

Huawei hardware

Routers/Switches/Firewalls

Job description

Key Responsibilities for IP Network Engineer

1. 1. Incident & Problem Management: Own the end-to-end resolution of network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.
2. 2. Infrastructure Collaboration: Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.
3. 3. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.
4. 4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.
5. 5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.
6. 6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.
7. 7. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.
8. 8. Huawei Configuration: Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.
9. 9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.
10. 10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.
11. 11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.
12. 12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.
13. 13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).