DCN IP Network Engineer

MTS SYSTEMS ENGINEERING PTE. LTD.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

MTS SYSTEMS ENGINEERING PTE. LTD. in Singapore seeks a DCN IP Network Engineer to own end-to-end incident resolution, perform RCA, and collaborate with infra teams to restore services quickly.

The role emphasizes Huawei vendor management, daily device configuration and optimization, proactive network health checks, and operations under strict change control and security guidelines.

You will communicate clearly, work with minimal supervision, and help maintain high SLA performance.

Responsabilités

• Own the end-to-end resolution of DCN network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.
• Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.
• Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.
• Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.
• Drive technical conference calls with support teams to accelerate problem identification and resolution.
• Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.
• Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.
• Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.
• Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.
• Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.
• Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.
• Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs on complex problem resolutions.
• Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs.

Description du poste

Key Responsibilities for DCN IP Network Engineer

• 1. Incident & Problem Management: Own the end-to-end resolution of DCN network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.
• 2. Infrastructure Collaboration: Collaborate with cross-functional infra tower teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.
• 3. Vendor Management: Drive technical resolution by managing network vendor support teams (Huawei) for hardware/software issues, troubleshooting, and patching.
• 4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.
• 5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.
• 6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.
• 7. Process Compliance: Strictly adhere to Customer and Huawei policies regarding change management, standard operating procedures (SOPs), and security standards.
• 8. Huawei Configuration: Perform daily configuration, commissioning, and optimization of Huawei data communication devices (Routers/Switches/Firewalls) based on customer requirements.
• 9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.
• 10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.
• 11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.
• 12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.
• 13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).