Operations Support - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Zenith Infotech (S) PTE LTD. in Singapore is seeking an Interfaces Operations Specialist to manage daily system integrations between OSIT/WOG and e-HR, coordinating across five concurrent tracks with SMEs and middleware teams.

You will monitor batch jobs, analyze data for issues, and prepare reports and documentation. The role requires strong SQL, SAP, and MS Office skills, plus excellent communication and multi-vendor coordination.

Qualifications

• Degree or diploma in IT/CS/IS or related field.
• Experience in system interface or integration operations, preferably with HR systems (e.g. SAP HR / e-HR).
• Experience in batch job monitoring, error log analysis and incident resolution.
• Experience in multi-vendor environment with middleware and cloud/portal-based applications.
• Prior experience supporting CRs, requirements gathering and UAT is preferred.

Responsibilities

• Interface Management & Daily Operations across OSIT/WOG and e-HR; ensure data interfaces run smoothly.
• Monitor batch jobs and error logs; provide timely resolution of interface errors.
• Profile and analyse data using SQL, SAP queries, and Microsoft Office tools; advise on resolutions.
• Coordinate CRs, requirements gathering, and UAT; maintain documentation and changes.
• Prepare reports, meeting minutes, and presentations; support project tracking and governance.

Skills

Analytical skills

Problem solving

Stakeholder management

Communication

Multitasking / coordination

Education

Degree or diploma in Information Technology / Computer Science / Information Systems

Tools

SQL

SAP queries/programs

Microsoft Office

Job description

1. Role Summary

The Interfaces Operations Specialist manages the daily system i ntegrations between OSIT/WOG systems and e-HR , ensuring that all incoming and outgoing data interfaces run successfully. The role works across five concurrent interface tracks and coordinates daily with Subject Matter Experts, middleware teams, interfacing counterparts and other suppliers to ensure end-to-end operability of the interfaces.

2. Key Responsibilities

• Interface Management & Daily Operations
• Manage all daily system integrations between OSIT/WOG systems and e-HR, and ensure data integrations are successful.
• Manage all incoming and outgoing interfaces from OSIT/WOG systems, including external interfaces, external projects, eServices, and applications from Authority on Internet portals and Commercial Cloud.
• Operate across the five interface tracks, which run concurrently on a daily basis.
• Provide daily operations support, including batch job monitoring and error resolution.
• Monitor error logs and ensure timely resolution of interface errors.
• Perform data uploads for manual data transfers where required by the Authority.
• Data Analysis & Consultation
• Profile and analyse data for issues and discrepancies using software tools (e.g. Microsoft Office tools, SAP programs/queries, or SQL provided by the Authority).
• Provide analysis and consultation to OSIT/WOG systems on operational issues, and advise on resolutions to data-related issues.
• Coordinate with data owners on HR data where a man-in-the-loop decision is required.
• Change Requests & Documentation
• Provide inputs for the development and deployment of interface-related Change Requests (CRs), including during requirements gathering and User Acceptance Testing (UAT).
• Review, propose and update changes to documentation where necessary.
• Coordination, Reporting & Project Management
• Coordinate and perform the secretariat role for stakeholder and internal meetings.
• Generate reports for management and various forums, and prepare presentation slides when required.
• Maintain project resource assignments, track status, and initiate appropriate actions on deviations from plan to keep the project on track.

3. Key Stakeholders

• Subject Matter Experts (SMEs) and HR data owners
• Middleware teams
• Interfacing counterparts (OSIT/WOG systems, external projects, eServices)
• Other suppliers and the Authority

4. Qualifications & Experience

• Degree or diploma in Information Technology, Computer Science, Information Systems or a related field.
• Experience in system interface or integration operations, preferably with HR systems (e.g. SAP HR / e-HR).
• Experience in batch job monitoring, error log analysis and incident resolution.
• Experience working in a multi-vendor environment, with exposure to middleware and cloud/portal-based applications.
• Prior experience supporting CRs, requirements gathering and UAT is preferred.

5. Skills & Competencies

• Proficiency in SQL, SAP queries/programs and Microsoft Office (Excel, Word, PowerPoint) for data profiling and reporting.
• Strong analytical and problem-solving skills, with attention to data accuracy.
• Strong communication and stakeholder-management skills, able to coordinate across multiple parties.
• Good report writing, documentation and presentation skills.
• Ability to prioritise and manage multiple concurrent tracks under daily operational deadlines.
• Understanding of data sensitivity and confidentiality requirements for HR data.

6. Performance Measures

• Interface/batch job success rate and timeliness of daily runs.
• Time to detect and resolve interface errors.
• Timeliness and quality of reports, meeting minutes and documentation updates.
• Adherence to project plan and timely escalation of deviations.