Asst Manager, Data Management Centre

CERTIS TECH-OPS AND SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

CERTIS TECH-OPS AND SERVICES PTE. LTD. is seeking an Assistant Manager, Employee Data Management to lead a team responsible for accurate HR data and related transactions in a Shared Services setting.

You will oversee SAP employee data administration, support lifecycle and payroll processes, and ensure governance, confidentiality, and audit compliance while driving continuous improvements for service delivery.

Qualifications

• Bachelor's degree or Diploma in HR, Business Admin, IS or related field.
• Experience in HR operations, employee data administration or HR Shared Services.
• Hands-on experience with SAPHR/HCM or similar HRIS preferred.
• Experience supervising or leading an operational team.
• Payroll inputs, audit requirements and process improvement exposure advantageous.

Responsibilities

• Lead Employee Data Management Operations with focus on accuracy and service levels.
• Manage SAP Employee Data and Transactions ensuring compliance and confidentiality.
• Collaborate with Payroll and HR teams to reflect data changes in payroll.
• Coordinate with BUs, HR Partners, Group HR and IS on policy and system changes.
• Ensure governance, data confidentiality, and audit readiness through controls.
• Drive process improvements and maintain SOPs and reports.
• Provide training materials and monitor performance/workload metrics.

Skills

People leadership

Stakeholder management

Data governance

Data accuracy

Process improvement

Problem solving

Attention to detail

Communication

Education

Bachelor's degree or Diploma in HR/Business/IS

Tools

SAPHR/HCM

Job description

JobPurpose

The Assistant Manager, Employee Data Management leads a team responsible for accurate and timely maintenance of employee data and HR transactions within the Shared Services environment. The role oversees SAP employee data administration, supports employee lifecycle and payroll-related processes, ensures compliance with data governance, audit and confidentiality requirements, and drives continuous improvement to strengthen service delivery and operational efficiency.

Key Responsibilities

Lead Employee Data Management Operations

• Motivate, provide guidance, coaching and operational support to team members, while monitoring quality, productivity and adherence to standard procedures and completed accurately within agreed service levels.


• Act as the escalation point for complex employee data matters and coordinate timely resolution with relevant stakeholders.

Manage SAP Employee Data and Transactions

• Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.


• Maintain complete supporting documentation and transaction records in accordance with established controls.

Support and collaboration with Key Stakeholders

• Partner with Payroll and relevant HR teams to ensure employee data changes are accurately reflected for payroll processing and other downstream HR activities.


• Coordinate with Business Units, HR Business Partners, Group HR and Information Systems teams on policy, process and system changes.

Ensure Governance, Compliance and Data Confidentiality

• Ensure compliance and data governance by handling employee data in accordance with internal policies, approval requirements, audit controls, confidentiality standards, SOPs, access controls and data-management requirements.


• Support audit and risk management by retrieving records, responding to internal and external audit queries, addressing control gaps, and promptly escalating risks, exceptions or non-compliance.

Drive Process Improvement and Reporting

• Drive process improvement by identifying gaps, analysing root causes, and implementing workflow, system and control enhancements with stakeholders.


• Support operational effectiveness by maintaining SOPs and training materials, and preparing reports and metrics for performance and workload management.

Qualifications and Experience

• Bachelor's degree or Diploma in Human Resources, Business Administration, Information Systems or a related discipline.


• Relevant experience in HR operations, employee data administration or HR Shared Services, including responsibility for high-volume and time-sensitive transactions.


• Hands-on experience with SAPHR/HCM or a comparable Human Resources Information System is strongly preferred.


• Prior experience supervising,guiding or leading an operational team is required.


• Experience supporting payroll inputs, audit requirements, service-level delivery and process improvement will be advantageous.

Knowledge,Skills and Attributes

Employee data and HR operations: Good understanding of employee lifecycle processes, HR records administration and the interaction between HR data and payroll.

Systems capability: Confident in performing and reviewing HR system transactions, with strong attention to data accuracy and completeness.

People leadership: Able to organise work, coach team members, manage priorities and maintain consistent service standards during peak periods.

Governance and confidentiality: Demonstrates sound judgement when handling sensitive employee information and controlled transactions.

Problem solving and improvement: Able to investigate discrepancies, identify root causes and translate findings into practical process improvements.

Stakeholder management: Communicates clearly and works effectively with Payroll, HR teams, Business Units, Information Systems and other internal stakeholders.

Personal effectiveness: Detail-oriented, organised, accountable and able to manage multiple deadlines in a shared-services environment.

Success Measures

• Accuracy, completeness and timeliness of employee data transactions.


• Achievement of agreed service levels and operational deadlines.


• Effective resolution of datadiscrepancies, queries and escalations.


• Compliance with SOPs, approvalcontrols, audit requirements and confidentiality standards.


• Team capability, workload management and quality consistency.


• Implementation of sustainable process and system improvements.