Operations Supervisor / Store Manager / Assistant Store Manager

ISLAND TEA CO.®; Singapore; Hybrid; SGD 55,000 - 85,000; Full time

Job summary

Island Tea Co.® in Singapore is seeking an Operations Supervisor / Store Manager / Assistant Store Manager to lead daily store operations in a hybrid role. You will schedule staff, manage inventory, handle cash, and uphold food safety and brand standards while delivering a consistent guest experience.

The ideal candidate has strong supervisory and analytical skills and a customer‑focused mindset. Join a multi-store brand with opportunities to drive sales, improve processes, and collaborate with

Qualifications

• Experience in supervising teams and managing staff performance.
• Inventory control and SOP adherence experience.
• Analytical review of sales data and store KPIs to identify improvements.
• Excellent communication with team, customers, and cross-functional partners.

Responsibilities

• Oversee day-to-day store operations and ensure smooth running.
• Schedule staff and manage shifts.
• Manage inventory and cash handling.
• Supervise and coach team members to meet standards.
• Monitor service quality and customer satisfaction.
• Drive sales performance to meet targets.
• Analyze store performance metrics and implement improvements.
• Coordinate with regional operations and supply chain teams.
• Support promotions and brand initiatives.
• Maintain a clean, safe, and welcoming store environment.

Skills

Supervisory skills

Team leadership

Coaching

Performance management

Operations management

Inventory control

Workflow coordination

SOP adherence

Analytical skills

Sales analytics

Communication skills

Retail operations

F&B hospitality ops

On-site Singapore

Customer service

Problem solving

Education

Diploma or degree in Business, Hospitality, Operations Management

Job description

Role Description The Operations Supervisor / Store Manager / Assistant Store Manager is a full-time, hybrid role based in Singapore, with a mix of on-site store presence and some work-from-home flexibility for administrative tasks. This role oversees day-to-day store operations, including staff scheduling, inventory management, cash handling, and ensuring adherence to company standards and food safety procedures. Responsibilities include supervising and coaching team members, monitoring service quality, resolving customer issues, and driving sales performance to meet targets. The role also involves analyzing store performance metrics, implementing operational improvements, coordinating with regional operations and supply chain teams, and supporting promotional activities. The manager is expected to maintain a clean, safe, and welcoming environment that reflects Island Tea Co.® brand values and delivers a consistent guest experience.

Qualifications

• Candidates should possess strong supervisory skills, including team leadership, coaching, and performance management.
• Candidates should possess skills in operations and operations management, such as inventory control, workflow coordination, and adherence to standard operating procedures.
• Candidates should possess analytical skills for reviewing sales data, operational KPIs, and identifying opportunities to improve efficiency and profitability.
• Candidates should possess excellent communication skills for interacting with team members, customers, and cross-functional partners.
• Experience in retail, F&B, or hospitality operations, preferably in a multi-store or branded environment.
• Ability to work on-site in Singapore with flexibility for hybrid work, and to handle peak hours, weekends, and holidays as needed.
• Strong customer service orientation and problem-solving abilities, with attention to detail and quality standards.
• Relevant diploma or degree in Business, Hospitality, Operations Management, or a related field is beneficial.