OPERATIONS SUPERVISOR – MALE BATHING & CHANGING AREAS

HOUSE + PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

BUBBLE HOUSE+ in Singapore seeks a service operations supervisor to oversee daily operations, coordinate staff rosters and ensure smooth service delivery. You will lead the service team, onboard and train staff, and manage guest experience with a focus on privacy and safety.

The role also covers hygiene schedules, equipment checks, incident reporting, and cost control of supplies, with rotating shifts including holidays. Join a brand dedicated to relaxation, recharge and belonging.

Qualifications

• Relevant experience in hospitality, spa, wellness, leisure facilities or similar service.
• Supervisory or team leadership experience preferred.
• Strong customer service, communication and problem-solving skills.
• Ability to organize daily operations and guide staff.
• Knowledge of hygiene, safety and guest privacy.
• Willing to work rotating shifts, including weekends and public holidays.

Responsibilities

• Oversee daily operations, coordinate staff rosters and allocate resources to ensure smooth service delivery.
• Lead and coach the service team; onboarding and ongoing training on service standards, operating procedures and safety.
• Carry out regular service inspections, gather guest feedback and identify improvements.
• Implement cleaning and disinfection schedules for changing rooms, shower areas, rest areas and shared facilities.
• Conduct routine checks of lockers, showers, air-conditioning and other equipment; report defects and coordinate repairs.
• Enforce workplace safety and fire safety procedures; ensure staff understand incident reporting and emergency response procedures.
• Monitor the use of toiletries, cleaning supplies and guest amenities; maintain stock records and minimise waste.
• Implement company policies, communicate management instructions and maintain accurate handover and incident records.

Skills

Staff supervision

Customer service

Operations planning

Communication

Hygiene knowledge

Job description

Key Responsibilities

• Daily Operations: Oversee daily operations, coordinate staff rosters and allocate resources to ensure smooth service delivery. Maintain order within the assigned areas and respond promptly to operational issues.
• Team Supervision & Training: Lead and coach the service team. Conduct onboarding and ongoing training on service standards, operating procedures and safety. Monitor grooming, service etiquette and staff performance, while encouraging teamwork.
• Guest Experience: Carry out regular service inspections, gather guest feedback and identify improvements. Handle complaints professionally, resolve concerns promptly and protect guest privacy.
• Hygiene & Cleanliness: Implement cleaning and disinfection schedules for changing rooms, shower areas, rest areas and shared facilities. Inspect all areas regularly and ensure consistent hygiene standards.
• Facilities & Equipment: Conduct routine checks of lockers, showers, air-conditioning and other equipment. Report defects, coordinate repairs and follow up to ensure timely resolution.
• Safety & Emergency Response: Enforce workplace safety and fire safety procedures. Identify hazards, maintain clear emergency access and ensure staff understand incident reporting and emergency response procedures.
• Inventory & Cost Control: Monitor the use of toiletries, cleaning supplies and guest amenities. Maintain stock records, conduct inventory checks and minimise waste and stock losses.
• Coordination & Reporting: Implement company policies, communicate management instructions and maintain accurate handover and incident records. Work closely with other departments and carry out other reasonable duties assigned by management.

Requirements

• Relevant experience in hospitality, spa, wellness, leisure facilities or a similar service environment.
• Previous supervisory or team leadership experience preferred.
• Strong customer service, communication and problem-solving skills.
• Able to organise daily operations, guide staff and handle guest concerns calmly and professionally.
• Good understanding of hygiene, workplace safety and guest privacy.
• Able to work rotating shifts, including weekends and public holidays.

BUBBLE HOUSE+

RELAX · RECHARGE · BELONG