Operations & Sales Associate

THE GOLDEN CONCEPTS PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Career development opportunities

On-the-job training and mentorship

Small, close-knit team culture

Job summary

The Golden Concepts in Singapore is seeking a proactive Operations/Customer Service Coordinator to manage sales enquiries, order fulfilment, inventory, and product quality to ensure timely deliveries and outstanding service.

You will work closely with delivery teams, suppliers, and showroom staff in a small, purpose-driven company that values initiative, collaboration, and continuous improvement in the growing silver industry.

Qualifications

• Diploma in Business, Operations, Logistics, Retail, or equivalent (essential for understanding core business functions).
• Valid Singapore Class 3 driving license (advantageous for delivery coordination).
• Experience or interest in operations, e-commerce, or customer-facing roles adds value.

Responsibilities

• Respond promptly to sales enquiries via phone, email, and walk-ins to boost showroom engagement.
• Follow up with customers to provide after-sales service and resolve issues.
• Manage order fulfilment and coordinate timely deliveries.
• Communicate delivery details clearly with customers and drivers.
• Operate inventory management systems to track stock and orders.
• Organise warehouse storage and stock flow to optimise space.
• Lead product assembly, quality control inspections, and repairs.
• Perform administrative tasks to support daily operations.
• Safely carry and load heavy products for logistics and delivery tasks.

Skills

Customer service

Operations

Logistics

Sales

Education

Diploma in Business, Operations, Logistics, Retail, or equivalent

Job description

Company Overview

Established in 2011, The Golden Concepts offers eldercare products from international and local brands to enhance seniors' independence and safety. We focus on mobility solutions and foster a purpose-driven, innovative, and close-knit team environment in the growing silver industry.

Job Summary

Manage sales enquiries, order fulfilment, inventory, and product quality to ensure timely deliveries and excellent customer service at The Golden Concepts.

Responsibilities

• Respond promptly and professionally to sales enquiries via phone, email, and walk-in customers to drive showroom engagement
• Follow up with customers to provide effective after-sales service and resolve issues
• Manage order fulfilment processes and coordinate timely deliveries to meet customer expectations
• Communicate clearly with delivery personnel and customers to ensure smooth delivery operations
• Operate inventory management systems to track stock levels, place supplier orders, and monitor receiving and shipping accuracy
• Organise warehouse storage and stock flow to optimise space utilisation and operational efficiency
• Lead product assembly, conduct quality control inspections, oversee repairs, and report on quality standards to maintain product reliability
• Perform administrative and office tasks to support daily operations and team coordination
• Safely carry and load heavy products to facilitate logistics and delivery tasks

Preferred competencies and qualifications

• Valid Singapore Class 3 driving license (advantageous for delivery coordination)
• Experience or interest in operations, e-commerce, or customer-facing roles (adds value to role effectiveness)

Required competencies and certifications

• Diploma in Business, Operations, Logistics, Retail, or equivalent (essential for understanding core business functions)

What we offer

• Experience being part of a purpose-driven, fast-growing company
• Career development opportunities
• Culture open to new initiatives and ideas
• Small, close-knit team with great team culture
• Opportunity to work in the growing silver industry
• On-the-job training and mentorship