Operations & Programme Manager (Contract: Immediate to 1 Dec 2026, With Option to Extend 6 Months)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD in Singapore is seeking an Academy Operations & Programme Manager to support the planning, coordination, and delivery of training and capability development programmes. The role ensures smooth end-to-end operations from programme promotion to delivery and evaluation.

You will also help with marketing communications, analyse training data to generate insights, and streamline processes to improve efficiency and participant experience.

Qualifications

• Degree holder with relevant qualifications.
• 2–3 years of related work experience.
• Good interpersonal and communication skills.

Responsibilities

• Support the planning, coordination and delivery of training and capability development programmes.
• Ensure end-to-end operations of learning initiatives from promotion to delivery and evaluation.
• Assist marketing communications and analyze training data to generate insights.
• Improve operational processes to enhance efficiency and participant experience.

Skills

Interpersonal skills

Communication skills

Education

Degree holder

Job description

Contract Period

Immediate to 1 December 2026 (With option to extend 6 months)

Working Location

Bugis

Working Hours

5 Days: (Mon to Thur: 8.30am to 6.00pm; Fri: 8.30am to 5.30pm)

Lunch

1 hour

Offered Salary

• Up to $6,000 (Depending on qualifications and experience)

Requirements

• Degree holder
• At least 2 to 3 years of relevant working experience
• Good interpersonal and communication skills

Responsibilities

The Academy Operations & Programme Manager plays a key role in supporting the planning, coordination, and delivery of training and capability development programmes under the Academy. The role ensures the smooth end-to-end operations of learning initiatives, from programme promotion and registration to delivery, evaluation, and continuous improvement. Beyond programme administration, the role contributes to strengthening the Academy's operational capabilities by supporting marketing communications, analysing training data to generate insights, and improving operational processes to enhance efficiency and participant experience. The incumbent works closely with internal stakeholders, trainers, and participants to ensure high-quality programme delivery while maintaining robust operational systems and processes for the Academy.

Key Responsibilities

1. Programme Operations & Delivery

   1. Support the end-to-end operational planning and delivery of training programmes to ensure smooth and professional programme execution.
   2. Pre-Training Preparation
      • Set up and manage course registration platforms (e.g., FormSG, Workday, STEP) and ensure accurate participant records.
      • Manage the shared mailbox, including responding to enquiries, managing RSVPs, and sending programme reminders.
      • Coordinate programme logistics, including:
        • Booking training venues and facilities
        • Preparing job sheets and logistical arrangements
        • Setting up training rooms and equipment
        • Arranging refreshments for programmes where required
      • Prepare programme administration materials such as opening slides, administrative briefings, and attendance sheets.
   3. During Training
      • Provide onsite programme support to ensure smooth delivery, including:
        • Managing participant registration and attendance
        • Administering programme evaluations
        • Coordinating refreshments and logistics
        • Supporting trainers and participants during sessions
        • Taking photographs and documenting programme highlights
        • Troubleshoot operational or logistical issues that arise during programme delivery.
   4. Post-Training Administration
      • Manage post-training communications, including sending follow-up emails, disseminating certificates, and responding to requests for training materials.
      • Process absenteeism cases by reviewing valid reasons and arranging for make- up sessions, where applicable.

2. Marketing & Programme Promotion

   • Support the outreach and communication efforts to promote training programmes and engage target audiences.
   • Design and produce marketing collaterals for training programmes, including EDMs, programme flyers, and digital promotional materials.
   • Work with programme leads to communicate programme value propositions clearly and effectively.
   • Ensure programme communications are professional, clear, and aligned with organisational branding guidelines.

3. Training Data Management & Insights

   • Support the programme planning and capability development efforts through analysis of training data and feedback.
   • Compile and tabulate programme evaluation data and participant feedback.
   • Analyse training data to identify trends, learning needs, and opportunities for programme improvement.
   • Prepare standard programme evaluation reports and dashboards for internal review.
   • Generate insights that inform the design, improvement, and curation of future training programmes.

4. Operational Systems & Process Improvement

   • Review and streamline operational and administrative processes to enhance efficiency and service quality.
   • Identify opportunities to improve programme management workflows, including the use of digital tools and automation.
   • Maintain standard operating procedures and operational documentation for programme delivery.

5. Knowledge & Resource Management

   • Maintain and organise the repository of training materials, programme resources, and operational documentation.
   • Ensure programme records and materials are properly archived and accessible.
   • Provide general administrative and operational support to the Academy as required.

EA License No.: 96C4864

Reg No.: R1106928 TOH LAY HOON (JESSICA)