Operations Manager (Salon/F&B)

CLAYFUL PTE. LTD.; Singapore; On-site; SGD 47,000 - 87,000; Full time

Job summary

CLAYFUL PTE. LTD. seeks an experienced Operations Manager to oversee daily restaurant and salon activities in Singapore, ensuring a positive outlet image across customer touchpoints. You will drive excellence in service, safety, and quality while optimizing processes and costs.

The role requires leadership across front and back-of-house operations, staff coaching, scheduling, and performance management in a fast-paced lifestyle business focused on beauty and F&B services.

Qualifications

• Bachelor degree in Hospitality, Retail Management or related field.
• Proven management experience in Beauty & F&B industry.
• Strong leadership skills.
• Excellent communication skills.
• Financial management skills.
• Customer service oriented.
• Knowledge of Beauty and F&B industry rules and guidelines.
• Knowledge of diverse business functions (beauty lifestyle, salon, logistics, supply chain, customer service).
• Working knowledge of data analysis and performance metrics.

Responsibilities

• Manage day to day restaurants & salons operations with a focus on a positive outlet image.
• Coordinate front and back of house operations for smooth service delivery.
• Train and coach staff on customer service best practices.
• Manage staff training, schedules and performance.
• Organize and supervise shifts.
• Respond promptly to customer complaints and propose solutions.
• Ensure compliance with safety and sanitation regulations.
• Control operations cost and identify wastage-cutting measures.
• Maintain market awareness and develop new processes for efficiency.
• Prepare and analyze reports.
• Analyze and forecast sales figures to maximize profits.

Skills

Strong leadership

Excellent communication

Customer service oriented

Data analysis

Education

Bachelor’s degree in Hospitality/ Retail Management or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specifications

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics