Operations Manager

MODU K PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MODU K PTE. LTD. is seeking a skilled Operations Manager to oversee daily restaurant and salon activities in Singapore.

You will coordinate front and back of house, train staff on service excellence, manage schedules, and supervise shifts to deliver outstanding guest experiences. The role requires strong leadership, excellent communication, and solid understanding of safety, sanitation, and cost control. You will analyze sales data to drive profit and implement innovative processes for efficient

Qualifications

• Strong leadership and team management abilities.
• Excellent communication with staff and customers.
• Financial management and cost-control capabilities.
• Knowledge of Beauty & F&B industry rules and guidelines.
• Data analysis and performance metrics understanding.

Responsibilities

• Manage day to day restaurants & salons operations and ensure a positive outlet image.
• Coordinate front and back of house operations for smooth service delivery.
• Train and coach staff on customer service best practices.
• Manage staff training, schedules and performance.
• Organize and supervise shifts.
• Respond promptly to customer complaints and propose solutions.
• Ensure compliance with safety and sanitation regulations.
• Control operations costs and identify waste-cutting measures.
• Maintain market awareness and develop new processes for efficiency.
• Prepare reports.
• Analyze and forecast sales figures to maximize profits.

Skills

Leadership skills

Communication skills

Customer service oriented

Data analysis knowledge

Financial management

Industry knowledge (Beauty & F&B)

Education

Bachelor Degree in Hospitality, Retail Management or related field

Job description

Job Responsibilities

• Manage day to day restaurants & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Job Specialisations

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven management experience in the Beauty & F&B industry
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics