Operations Manager

Ozone Services Group Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A housekeeping services provider is seeking an Operations Manager in Singapore. The role involves overseeing service delivery across multiple sites, ensuring operational efficiency, workforce stability, and compliance with labour regulations. Key responsibilities include managing housekeeping operations, leading staff, handling payroll and costs, and maintaining client relationships. The ideal candidate should have at least 5 years of experience in the industry and strong knowledge of MOM legislation. A focus on team management and client satisfaction is essential for success.

Qualifications

• Minimum 5 years’ experience in housekeeping, cleaning, or facilities services.
• Strong knowledge of MOM labour legislation and payroll practices.
• Proven people management and client-facing experience.

Responsibilities

• Manage daily housekeeping operations across assigned sites to meet service standards and KPIs.
• Lead, coach, and manage supervisors and frontline staff.
• Validate attendance, rosters, overtime, and payroll inputs for accuracy.
• Act as main contact for clients on operational matters.
• Ensure compliance with MOM labour laws, Employment Act, and WSH requirements.

Skills

Operations Management

People Management

Client Relationship Management

Cost Control

MOM Compliance

Job description

Role Purpose

The Operations Manager oversees end-to-end housekeeping service delivery across multiple client sites, ensuring operational efficiency, workforce stability, client satisfaction, and full compliance with MOM labour regulations. This role is responsible for people management, payroll oversight, cost control, and maintaining strong client relationships.

Key Responsibilities

Operations & Service Delivery

• Manage daily housekeeping operations across assigned sites to meet service standards and KPIs.

• Ensure manpower planning, roster coverage, and service continuity.

• Conduct site inspections and resolve operational issues promptly.

People Management & HR

• Lead, coach, and manage supervisors and frontline staff.

• Oversee recruitment, onboarding, performance management, and discipline.

• Handle staff grievances, absenteeism, and engagement.

Payroll & Cost Control

• Validate attendance, rosters, overtime, and payroll inputs for accuracy.

• Monitor manpower costs, overtime, and productivity against budget.

Client Relationship

• Act as main contact for clients on operational matters.

• Attend client meetings and manage feedback, complaints, and escalations.

Compliance & MOM Legislation

• Ensure compliance with MOM labour laws, Employment Act, and WSH requirements.

• Support audits and ensure proper workforce documentation.

Requirements

• Minimum 5 years’ experience in housekeeping, cleaning, or facilities services.

• Strong knowledge of MOM labour legislation and payroll practices.

• Proven people management and client-facing experience.

• Able to manage multi-site, labour-intensive operations.

Core Competencies

• Operations Management

• People & Payroll Management

• MOM Compliance

• Client Relationship Management

• Cost Control