Operation Manager

watcha matcha pte. ltd.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

watcha matcha pte. ltd. is seeking an experienced operations manager to oversee daily activities across multiple departments, including HR, finance, and IT.

The role requires a sharp business mind and a track record of improving productivity. This role will lead operational planning, maintain standards, manage budgets, and foster trust, diversity, and inclusion within the team. Candidates should have 3+ years in operations management (F&B/Hospitality preferred) and strong delegation,

Qualifications

• 3+ years in operations management (F&B/Hospitality preferred).
• Strong delegation and oversight abilities.
• Experience with budgeting and cost control.

Responsibilities

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
• Develop, implement, and maintain quality assurance protocols.
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Ensure that operational activities remain on time and within budget.
• Track staffing requirements, hiring new employees as needed.
• Oversee accounts payable and accounts receivable departments.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Partner with cross-functional teams to improve proprietary tools and systems.
• Work closely with legal and safety departments to ensure that activities remain compliant.
• Oversee materials and inventory.
• Conduct budget reviews and report cost plans to upper management.

Skills

Operations management

Leadership

Budgeting & cost control

Negotiation

Conflict management

Productivity software

Tools

Microsoft Office

Job description

JOB SUMMARY/ JOB OVERVIEW :

We owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

DUTIES & RESPONSIBILITIES :

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS :

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications