Outlet Manager

elegance beauty & wellness pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Elegance Beauty & Wellness Pte. Ltd. seeks an experienced salon operations leader to oversee daily front-of-house and back-of-house activities in a bustling Singapore salon.

You will mentor therapists and front-desk staff, manage rosters and commissions, and drive service bookings, product sales, and seasonal packages through effective upselling and cross-promotions.

Qualifications

• Experience managing daily salon operations and service protocols.
• Proven leadership of therapists and front-desk staff.
• Track record of driving sales and upselling in a salon.

Responsibilities

• Manage daily front-of-house and back-of-house salon operations.
• Ensure high standards of cleanliness, safety, and service protocols.
• Handle client inquiries, feedback, and service escalations with professionalism.
• Lead, mentor, and motivate therapists, beauticians, and front-desk staff.
• Manage roster scheduling, commission structures, and daily task assignments.
• Conduct team training on customer service, upselling, and product knowledge.
• Drive salon targets for service bookings, package renewals, and product sales.
• Promote seasonal packages, cross-selling services, and marketing initiatives.
• Analyze sales reports to identify growth opportunities and optimize revenue.
• Monitor stock levels of retail products, salon consumables, and equipment maintenance.
• Ensure accurate point-of-sale (POS) entries, daily cash flow reconciliation, and reporting.

Job description

Operations & Service Excellence:

• Manage daily front-of-house and back-of-house salon operations.

• Ensure high standards of cleanliness, safety, and service protocols.

• Handle client inquiries, feedback, and service escalations with professionalism.

Team Leadership & Performance:

• Lead, mentor, and motivate therapists, beauticians, and front-desk staff.

• Manage roster scheduling, commission structures, and daily task assignments.

• Conduct team training on customer service, upselling, and product knowledge.

Sales & Revenue Generation:

• Drive salon targets for service bookings, package renewals, and product sales.

• Promote seasonal packages, cross-selling services, and marketing initiatives.

• Analyze sales reports to identify growth opportunities and optimize revenue.

Inventory & Administration:

• Monitor stock levels of retail products, salon consumables, and equipment maintenance.

• Ensure accurate point-of-sale (POS) entries, daily cash flow reconciliation, and reporting.