Operation Manager

ollim pte. ltd.; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

ollim pte. ltd. in Singapore is seeking an experienced Operations Manager to oversee daily activities, drive efficiency, and lead a large team in a fast-paced environment.

You will develop and implement QA protocols, manage budgeting and staffing, and collaborate with cross-functional teams to ensure compliance with safety and hygiene policies. The role emphasizes process improvement, cost control, and reliable service delivery.

Qualifications

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)
• Strong skills in development and oversight
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications

Responsibilities

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Establish operational plans for the business function.
• Facilitate innovation and lead managers to manage change.
• Help with the innovation process within the organization.
• Lead managers to develop organizational and governance strategies.
• Manage compliance with food and beverage hygiene policies and procedures.
• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments
• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Oversee materials and inventory
• Conduct budget reviews and report cost plans to upper management

Skills

Operations management

Leadership

Budgeting

Staffing & recruitment

Cross-functional collaboration

Conflict management

Negotiation

Productivity software

Tools

MS Office

ERP systems

Inventory software

Data analytics

Job description

DUTIES & RESPONSIBILITIES :

• Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company

• Develop, implement, and maintain quality assurance protocols

• Establish operational plans for the business function.

• Facilitate innovation and lead managers to manage change.

• Help with the innovation process within the organization.

• Lead managers to develop organizational and governance strategies.

• Manage compliance with food and beverage hygiene policies and procedures.

• Increase the efficiency of existing processes and procedures to enhance the company's internal capacity

• Ensure that operational activities remain on time and within budget

• Track staffing requirements, hiring new employees as needed

• Oversee accounts payable and accounts receivable departments

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service

• Partner with cross-functional teams to improve proprietary tools and systems

• Work closely with legal and safety departments to ensure that activities remain compliant

• Oversee materials and inventory

• Conduct budget reviews and report cost plans to upper management

QUALIFICATIONS :

• 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry)

• Strong skills in development and oversight

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service

• Proficiency in conflict management and business negotiation processes

• Knowledge of business productivity software and an aptitude for learning new applications