Operations Manager

CHAO YUAN PTE. LTD.; Singapore; On-site; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Duty meals provided

Clear career growth

Job summary

CHAO YUAN PTE. LTD. is seeking an experienced Food Services Manager to lead our front-of-house operations and ensure smooth daily service in a Teochew dining environment in Singapore.

The role requires 5+ years in food service management, English proficiency, and knowledge of Teochew cuisine. You will coordinate with the kitchen, train staff, manage guest relations, and ensure health and safety standards are met.

Qualifications

• Minimum 5 years of managerial or supervisory experience in the food service industry.
• Knowledge of Teochew/Cinese dining culture preferred.
• Proficiency in English; Mandarin/Teochew dialect preferred.
• Strong interpersonal, team-building and conflict-resolution skills.
• Willingness to work split shifts, weekends and public holidays.

Responsibilities

• Oversee daily FOH operations, ensure seamless service and guest satisfaction.
• Lead, recruit, schedule, and train front-of-house staff.
• Maintain high service standards and handle customer feedback.
• Coordinate with Head Chef on order pacing and menu specials.
• Monitor daily sales, labor costs, and inventory flow.
• Ensure compliance with health, safety, and food safety regulations.
• Handle ad hoc tasks as assigned.

Skills

People management

Team leadership

Customer service

Communication

Job description

About Us

At CHAO YUAN, we are dedicated to preserving and serving authentic Teow Chew (Teochew) heritage cuisine—from traditional braised delights and fresh steamed seafood. We pride ourselves on exceptional hospitality, culinary excellence, and creating memorable dining experiences for our guests.

We are looking for an experienced, dynamic, and hands-on Food Services Manager to lead our front-of-house operations and ensure smooth daily service.

Key Responsibilities

• Restaurant Operations: Oversee daily front-of-house (FOH) operations, ensuring seamless service flow, fast table turnaround, and exceptional guest satisfaction.

• Team Leadership & Training: Lead, recruit, schedule, and train service staff in hospitality standards, menu knowledge (including Teochew specialty dishes and tea pairings), and hygiene protocols.

• Customer Experience: Maintain high service standards, handle customer feedback or complaints professionally, and build strong rapport with regular patrons and VIP guests.

• Kitchen Coordination: Work closely with the Head Chef and kitchen team to coordinate order pacing, daily specials, food quality control, and inventory flow.

• Financial & Inventory Management: Assist with managing daily sales, labor costs, food waste, operating supplies, and POS closing reports.

• Compliance & Safety: Ensure full compliance with local food safety regulations, health standards, and workplace safety guidelines.
  

  Any ad hoc tasks assigned

Requirements

• Experience: Minimum 5 years of managerial or supervisory experience in the food service industry, preferably in traditional Chinese dining or high-volume casual/fine dining.

• Cuisine Knowledge: Familiarity with Chinese dining culture and Teochew cuisine/traditions is highly advantageous.

• Languages: Proficiency in English and [Mandarin/Teochew dialect] is preferred to communicate effectively with staff, suppliers, and guests.

• Leadership Skills: Strong interpersonal, team-building, and conflict-resolution abilities.

• Flexibility: Willingness to work split shifts, weekends, and public holidays as required in the F&B industry.

Benefits & Perks

• Competitive salary package with performance bonuses

• Duty meals provided

• Clear opportunities for career growth and advancement