Relation Manager

CHAO YUAN PTE. LTD.; Singapore; On-site; SGD 60,000 - 82,000; Full time

Job summary

CHAO YUAN PTE. LTD. in Singapore seeks a Guest Relations Manager to lead our welcome and service experience from arrival to departure, ensuring every guest feels valued.

You will bridge dining operations with Teochew cultural hosting, manage VIP bookings and events, mentor front-of-house staff, and tailor engagement to our traditional hospitality.

Qualifications

• 3–5 years of experience in guest relations or front-of-house management in upscale dining
• Excellent communication, charm and emotional intelligence
• Fluent English and Mandarin; Teochew dialects a plus
• Ability to work evenings, weekends and public holidays
• Strong organizational ability and attention to detail
• Cultural alignment with Teochew dining heritage

Responsibilities

• Lead the entire guest journey from arrival to departure with warmth and professionalism
• Manage guest feedback and resolve concerns or special requests
• Coordinate with dining and cultural performance teams for live events
• Handle VIP and high-profile bookings, private banquets and corporate events
• Coach front-of-house staff on hospitality standards and etiquette
• Track guest preferences and dietary requirements to personalize future visits

Skills

Guest relations

Front-of-house

Customer service

Communication

Multitasking

Emotional intelligence

Job description

About Us

We are a premier, traditional Teochew restaurant dedicated to delivering exquisite culinary experiences rooted in authentic heritage and warm hospitality. We pride ourselves not only on serving exceptional, time-honored Teochew dishes but also on immersing our guests in a rich cultural atmosphere characterized by attentive, personalized service.

Position Overview

We are seeking an experienced and charismatic Guest Relations Manager to lead our front-of-house hospitality experience. In this role, you will be the welcoming face of our establishment, ensuring that every guest—from regular patrons to VIPs and cultural diners—receives impeccable, personalized attention from arrival to departure.

You will bridge the gap between our dining operations and cultural events, managing guest feedback, orchestrating special occasions, and cultivating long-term relationships that embody traditional Teochew hospitality (Teochew Renqingwei).

Key Responsibilities

• Guest Experience Leadership: Oversee the entire guest journey, greeting VIPs, regular patrons, and first-time diners with warmth, poise, and professionalism.

• Customer Service & Resolution: Proactively engage with diners to ensure satisfaction, swiftly and gracefully resolving any concerns or special requests.

• Cultural Hosting: Coordinate seamlessly with our dining and cultural performance teams to ensure that guests enjoying our live performances or special events feel exceptionally well cared for.

• VIP & Reservation Management: Handle high-profile bookings, private banquets, corporate events, and special celebrations with meticulous attention to detail.

• Team Mentorship: Train, guide, and inspire front-of-house floor staff on hospitality standards, guest engagement techniques, and cultural etiquette.

• Feedback Tracking: Maintain a log of guest preferences, dietary requirements, and feedback to personalize future visits and improve service standards.

Requirements & Qualifications

• Experience: Minimum 3-5 years of experience in guest relations, front-of-house management, or concierge roles within upscale dining, luxury hospitality, or premium F&B establishments.

• Interpersonal Skills: Exceptional communication, charm, and emotional intelligence; able to interact comfortably with diverse clienteles, dignitaries, and cultural guests.

• Language Proficiency: Fluency in English and Mandarin is required. Proficiency in Teochew or dialects is a strong advantage for connecting with our traditional clientele.

• Organizational Ability: Strong multi-tasking skills, poise under pressure during peak dining hours, and a sharp eye for detail.

• Cultural Alignment: A genuine appreciation for traditional Chinese or Teochew dining culture, heritage, and values.

• Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.