Outlet Operation Manager

HAVE FUN SUNTEC PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Have Fun Suntec Pte. Ltd. is seeking an experienced Outlet Manager to drive performance across revenue, profitability, and operations at a high-traffic venue in Singapore.

You will plan marketing initiatives, engage customers to boost retention, and lead a team to deliver best-in-class service. The role requires 3–5 years in outlet management, strong leadership, and data-driven decision making.

Qualifications

• 3–5 years of outlet/store management experience in entertainment, hospitality, F&B, nightlife, or retail.
• Proven ability to manage outlet operations and deliver business results.
• Experience executing outlet-level marketing or promotions.
• Strong leadership to develop teams.
• Comfort with operational data and performance reporting.
• Ability to work in a fast-paced service environment.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Own outlet performance across revenue, profitability, and operations.
• Plan and implement marketing initiatives aligned with HQ strategy.
• Lead and train staff to maintain service quality.
• Manage staffing, scheduling, and labour productivity.
• Prepare monthly performance reports and monitor trends.
• Ensure compliance with safety, hygiene, and policies.
• Maintain strong customer experience.

Skills

Outlet management

Leadership

Data-driven decision making

Problem solving

Job description

Key responsibilities

Business Performance & Results

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.

Marketing& Customer Growth

• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.

Team Leadership & Staff Development

• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.

Outlet Operations Management

• Ensure smooth day‑to‑day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.

Data Awareness & Reporting

• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision‑making and performance improvement.

Compliance& Operational Standards

• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Requirements

• Minimum 3–5years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced entertainment or service environment.

Ideal Candidate Profile

We are looking for managers who:

• Take ownership of outlet performance, not just daily supervision.
• Are comfortable making operational and business decisions.
• Can lead teams and maintain stable store operations.
• Are proactive in improving outlet performance and customer experience.