Outlet Operation Manager

HF CHINATOWN PTE. LTD.; Singapore; On-site; SGD 54,000 - 86,000; Full time

Job summary

HF Chinatown Pte. Ltd. seeks an experienced Outlet Manager in Singapore to own outlet performance, drive revenue, profitability, and service stability.

You will oversee daily operations, staffing, and customer experience to meet brand standards. Responsibilities include planning local marketing initiatives, leading and developing a high-performing team, monitoring KPIs, and delivering regular performance reports to HQ.

Qualifications

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Responsibilities

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.
• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.
• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.
• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.
• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.
• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Skills

Outlet operations

Team leadership

Marketing initiatives

Data reporting

Customer experience

Problem solving

Job description

Key Responsibilities

Business Performance & Results

• Take ownership of outlet business performance including revenue, profitability, and operational stability.
• Monitor key performance indicators and implement actions to improve business results.
• Identify operational issues and implement corrective measures when necessary.

Marketing& Customer Growth

• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.
• Drive customer engagement, repeat visits, and local promotional activities.
• Support customer relationship development and customer retention initiatives.

Team Leadership & Staff Development

• Lead, supervise, and motivate outlet staff to maintain operational standards.
• Develop and train team members to maintain consistent service quality.
• Support the development of supervisors or assistant managers within the team.

Outlet Operations Management

• Ensure smooth day-to-day operations and maintain service standards.
• Manage staffing, scheduling, and labour productivity effectively.
• Maintain outlet environment, safety standards, and customer experience.

Data Awareness & Reporting

• Prepare and submit operational reports including monthly performance reports.
• Monitor business trends and explain performance fluctuations when necessary.
• Use operational data to support decision-making and performance improvement.

Compliance& Operational Standards

• Ensure compliance with company operational policies and regulatory requirements.
• Maintain safety, hygiene, and operational standards at all times.

Requirements

• Minimum 3–5years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.
• Proven ability to manage outlet operations and deliver business performance results.
• Experience executing outlet-level marketing or promotional initiatives.
• Strong leadership skills with the ability to manage and develop teams.
• Comfortable working with operational data and performance reporting.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced entertainment or service environment.

Ideal Candidate Profile

We are looking for managers who:

• Take ownership of outlet performance, not just daily supervision.
• Are comfortable making operational and business decisions.
• Can lead teams and maintain stable store operations.
• Are proactive in improving outlet performance and customer experience.