Operations Manager

THE ONE LIVEHOUSE PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

THE ONE LIVEHOUSE PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee day-to-day venue operations, ensuring safety, efficiency and an exceptional guest experience.

You will coordinate front-of-house, service teams, security, housekeeping and events, manage staffing, schedule and compliance, and resolve operational issues quickly in a fast-paced live entertainment environment.

Qualifications

• Relevant experience in hospitality, F&B, entertainment, nightlife, events or venue operations.
• Prior supervisory or management experience preferred.
• Strong leadership, organization and problem-solving skills.

Responsibilities

• Oversee daily venue operations and coordinate departments
• Manage opening, operating and closing procedures
• Coordinate front-of-house, service, security and housekeeping teams
• Ensure manpower deployment and shift readiness
• Monitor guest experience and service standards
• Handle escalations and incidents professionally
• Coordinate with F&B, kitchen, entertainment, stage and technical teams
• Ensure safety and regulatory compliance
• Assist with staff scheduling and attendance
• Prepare operational reports and improvements

Skills

Leadership

People management

Operations management

Communication

Problem solving

Job description

Operations Manager

We are looking for an experienced and hands-on Operations Manager to oversee the day-to-day operations of our livehouse and ensure the venue operates smoothly, safely and efficiently.

The Operations Manager will coordinate front-of-house operations, service teams, performers, security, housekeeping and other operational functions. The successful candidate should be comfortable working in a fast-paced entertainment and hospitality environment and capable of resolving operational issues independently.

Key Responsibilities

• Oversee daily venue operations and ensure smooth coordination between departments


• Manage opening, operating and closing procedures


• Coordinate front-of-house, reception, service, security, housekeeping and other operational teams


• Ensure adequate manpower deployment and operational readiness for each shift


• Monitor customer service standards and overall guest experience


• Handle operational issues, customer escalations and incidents professionally


• Coordinate with F&B, kitchen, entertainment, stage and technical teams


• Ensure venue cleanliness, safety and operational standards are maintained


• Assist with staff scheduling, attendance and manpower planning


• Monitor compliance with internal procedures, safety requirements and applicable regulations


• Coordinate maintenance, contractors and operational suppliers where necessary


• Support events, private functions and special programmes


• Prepare operational reports and recommend improvements to management


• Perform other operational duties as required by management

Requirements

• Relevant experience in hospitality, F&B, entertainment, nightlife, events or venue operations


• Prior supervisory or management experience preferred


• Strong leadership, organisation and problem-solving skills


• Able to manage multiple departments and priorities simultaneously


• Good communication and interpersonal skills


• Customer-service oriented with the ability to handle difficult situations professionally


• Comfortable working evenings, weekends and public holidays according to the venue's operating schedule


• Able to work independently and make sound operational decisions


• Knowledge of workplace safety and venue operations will be an advantage