Duty Manager (Shift)

Talent First Pte. Ltd.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Talent First Pte. Ltd. in Singapore is seeking a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.

As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders. This role also requires sound decision-making and leadership during operational incidents or

Qualifications

• Prior experience managing or coordinating events is highly preferred.
• Proven experience leading and supervising operational teams.
• Comfortable using technology and digital business systems.

Responsibilities

• Take ownership of daily operational activities and ensure services are delivered efficiently and safely.
• Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.
• Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.
• Build strong working relationships with customers, internal teams, vendors, and business partners.
• Conduct shift briefings and ensure clear communication across operational teams.
• Perform routine inspections to maintain operational readiness and compliance with established standards.
• Prepare operational reports, incident documentation, and handover notes.
• Support continuous improvement initiatives by identifying opportunities to enhance workflows and customer experience.
• Provide leadership during operational incidents and emergencies, ensuring timely communication and resolution.
• Coach and guide frontline employees to maintain consistent service and operational performance.

Skills

People leadership

Event operations

Customer service

Crisis management

Technology proficiency

Tools

Event management software

Job description

Job Overview:

• Our client is looking for a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.




• As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders.




• This role also requires sound decision-making and leadership during operational incidents or emergencies.

Job Responsibilities:

• Take ownership of daily operational activities and ensure services are delivered efficiently and safely.




• Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.




• Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.




• Build strong working relationships with customers, internal teams, vendors, and business partners.




• Conduct shift briefings and ensure clear communication across operational teams.




• Perform routine inspections to maintain operational readiness and compliance with established standards.




• Prepare operational reports, incident documentation, and handover notes.




• Support continuous improvement initiatives by identifying opportunities to enhance workflows and customer experience.




• Provide leadership during operational incidents and emergencies, ensuring timely communication and resolution.




• Coach and guide frontline employees to maintain consistent service and operational performance.

Requirements

• Prior experience managing or coordinating events is highly preferred.




• Proven experience leading and supervising operational teams.




• Comfortable using technology and digital business systems.