Duty Manager

TALENT FIRST PTE. LTD.; Singapore; On-site; SGD 43,524 - 61,380; Full time

Job summary

TALENT FIRST PTE. LTD. is seeking a Duty Manager based in Singapore to oversee daily operations and the successful delivery of events while maintaining exceptional service standards. You will be responsible for operational excellence, workforce deployment, and guest satisfaction during your shifts.

The ideal candidate will have a Diploma or Degree in any discipline, prior experience in event management, and a strong customer service orientation. This position requires leadership skills and the ability to make decisions under pressure, along with a willingness to work rotating shifts.

Qualifications

• Proven experience managing or coordinating events is highly preferred.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Physically able to perform operational duties, including extensive walking and climbing stairs during shifts.

Responsibilities

• Take ownership of daily operational activities and ensure services are delivered efficiently.
• Lead shift operations, allocate manpower, and coordinate resources.
• Monitor service quality and respond to operational issues and customer feedback.
• Conduct shift briefings and ensure clear communication across teams.
• Support continuous improvement initiatives to enhance workflows.

Skills

Leadership

Customer service orientation

Interpersonal skills

Decision-making

Education

Diploma or Degree in any discipline

Job description

Job Overview

• Our client is looking for a Duty Manager to oversee daily operations and ensure the successful delivery of events while maintaining exceptional service standards.
• As the leader on shift, you will be responsible for operational excellence, workforce deployment, guest satisfaction, and serving as the primary point of contact for customers, event organisers, and internal stakeholders.
• This role also requires sound decision-making and leadership during operational incidents or emergencies.

Job Responsibilities

• Take ownership of daily operational activities and ensure services are delivered efficiently and safely.
• Lead shift operations, allocate manpower, and coordinate resources to meet operational requirements.
• Monitor service quality and respond promptly to operational issues, customer feedback, and escalations.
• Build strong working relationships with customers, internal teams, vendors, and business partners.
• Conduct shift briefings and ensure clear communication across operational teams.
• Perform routine inspections to maintain operational readiness and compliance with established standards.
• Prepare operational reports, incident documentation, and handover notes.
• Support continuous improvement initiatives by identifying opportunities to enhance workflows and customer experience.
• Provide leadership during operational incidents and emergencies, ensuring timely communication and resolution.
• Coach and guide frontline employees to maintain consistent service and operational performance.

Requirements

• Diploma or Degree in any discipline.
• Prior experience managing or coordinating events is highly preferred.
• Proven experience leading and supervising operational teams.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Able to work independently, prioritise tasks, and make sound decisions under pressure.
• Physically able to perform operational duties, including extensive walking and climbing stairs during shifts.
• Comfortable using technology and digital business systems.
• Willing to work rotating shifts, including overnight shifts, weekends, and public holidays.