Team Leader

Bounce Singapore Pte Ltd; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Bounce Singapore Pte Ltd is seeking event staff to lead Hosts, ensure top guest experiences, and manage event operations. You will train teams, handle check-ins, and coordinate merchandise and box-office activities to deliver a seamless venue experience.

The role requires weekend work, flexible hours, and at least one year in a related field, with a focus on safety, teamwork, and high service standards. Position ends December 2026, based at the venue.

Qualifications

• Ability to work in a fast-paced environment.
• Strong communication skills and teamwork.
• At least 1 year of experience in related field.
• Required to work on weekends and public holidays.
• Able to commit at least 2 days per week.
• Flexible hours.

Responsibilities

• Lead and supervise Hosts to ensure engagement and exceptional guest experiences.
• Facilitate training and induction for Hosts to meet role requirements.
• Ensure Hosts follow systems and complete checklists on time.
• Performance manage Hosts, including conversations about availability and policy adherence.
• Welcome and serve guests with high product and service knowledge.
• Manage guest flow in greeting and gathering areas and resolve issues promptly.
• Handle check-in/check-out efficiently and provide necessary information and assistance.
• Operate box office, ticket sales, distribution, and resolve ticket issues.
• Forward guest feedback to the Venue Manager for review.
• Communicate safety briefings and enforce safety rules with a prevention focus.
• Monitor injury prevention and ensure safe responses on the floor.
• Prepare and set up event spaces and deliver coordinated experiences from arrival to departure.
• Stock and present merchandise according to standards and manage stock rotation.
• Maintain a clean and presentable premises.
• Comply with safety updates and changes communicated by management.

Skills

Communication

Teamwork

Adaptability

Fast-paced environment

Weekend availability

Job description

People Management

• Lead and supervise Hosts so that they are engaged and consistently delivering an exceptional experience


• Facilitate training and induction to ensure Hosts are able to achieve current role requirements


• Ensure Hosts follow specified systems and procedures and complete checklists fully and on time


• Effectively performance manage Hosts i.e. conduct conversations around availability and adhering to company policies and procedures

Guest Experience & Delivery

• Welcome and serve guest in an efficient and friendly manner and provide a high level of product and service knowledge.


• Facilitate efficient guest flow throughout the greeting and gathering areas.


• Deal with guest issues directly and resolve promptly whenever possible.


• Handle the check-in and check-out process efficiently, ensuring guests have all necessary information and assistance.


• Manage box office operations, including ticket sales, distribution, and resolving any ticket-related issues.


• Forward all guest feedback regarding guest experience and complaints to the Venue Manager to review.

Safety

• Communicate safety briefings and enforce safety rules to guests.


• Contribute to a safe environment for all guests, team members and contractors with a prevention focus.


• Abide by safety updates and changes communicated by management.


• To actively monitor injury prevention, safety management and ensure adequate responses to incidents on the floor to ensure safety standards are met.

Event Management

• Prepare and set up event spaces.


• Deliver a coordinated event experience from arrival to departure.

Stock Management & Merchandise

• Stock and present merchandise according to standards.


• Manage stock rotation, sales, and storage.


• Ensure accurate inventory records.

Presentation & Cleanliness

• Maintain a wall presented and clean premises

Requirement

• Ability to work in a fast-paced environment


• Strong communication skills and teamwork


• At least 1 year of experience in related field


• Required to work on weekends and public holidays


• Able to commit at least 2 days per week.


• Flexible hours

• Event ends in December 2026