Operations Manager

Yellow Ribbon; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Yellow Ribbon is seeking a Cleaning Operations Manager to oversee daily cleaning operations across multiple client sites in Singapore. You will plan schedules, deploy manpower, conduct site inspections and ensure service quality per contractual specifications.

Responsibilities include managing supervisors and staff, ensuring safety compliance, controlling costs, and responding to operational issues. Travel between client sites and after-hours availability may be required.

Qualifications

• Diploma or relevant qualification in Facilities Management, Building Services, Operations Management or a related field.
• 3–5 years of relevant experience in cleaning operations, facilities management or similar service industry; supervisory/managerial experience preferred.
• Strong knowledge of commercial cleaning operations, manpower planning, site supervision and service quality management.

Responsibilities

• Oversee and manage daily cleaning operations across multiple commercial and industrial sites.
• Plan and coordinate cleaning schedules, manpower deployment, work assignments and resources.
• Conduct site inspections to ensure cleaning standards and contract requirements are met.
• Monitor performance and address deficiencies and client feedback; resolve operational issues promptly.

Skills

3–5 years experience

Leadership

Work prioritization

Team supervision

Problem solving

Education

Diploma or relevant qualification in Facilities Management / Building Services / Operations Management

Tools

Excel

Word

Microsoft Office (Email)

Job description

Job Description

We are seeking a dedicated and experienced Cleaning Operations Manager to oversee and manage our daily cleaning operations across multiple client sites. The successful candidate will be responsible for ensuring service quality, operational efficiency, manpower deployment, workplace safety and compliance with relevant regulatory requirements.

Key Responsibilities

Operations Management

• Oversee and manage daily cleaning operations across multiple commercial and industrial sites.
• Plan and coordinate cleaning schedules, manpower deployment, work assignments and operational resources.
• Conduct regular site inspections to ensure cleaning standards and contractual requirements are met.
• Monitor service performance and implement corrective actions to address service deficiencies and client feedback.
• Ensure timely resolution of operational issues, complaints and ad-hoc service requests.

Manpower and Team Management

• Supervise and manage operations supervisors, site supervisors and cleaning staff.
• Ensure adequate manpower coverage, attendance, productivity and work performance across all assigned sites.
• Arrange staff replacements and deployment adjustments when necessary.
• Provide on-the-job training, guidance and performance feedback to supervisors and cleaning personnel.
• Assist with recruitment, onboarding and staff retention initiatives.

Client and Contract Management

• Maintain good working relationships with clients and respond promptly to operational enquiries and complaints.
• Attend site meetings and provide operational updates and service improvement recommendations.
• Ensure all services are delivered according to contractual specifications and agreed service standards.
• Monitor contract performance, manpower costs, consumables usage and operational expenses.
• Assist in preparing quotations, service proposals, manpower plans and tender submissions where required.

Workplace Safety and Regulatory Compliance

• Ensure compliance with applicable workplace safety and health requirements, company procedures and relevant cleaning industry regulations.
• Ensure risk assessments, safe work procedures, toolbox briefings and other safety documentation are properly implemented and maintained.
• Conduct safety inspections and follow up on identified hazards, incidents and non-compliance.
• Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely.
• Support internal and external audits, client inspections and regulatory inspections.

Quality Assurance and Continuous Improvement

• Develop and implement operational procedures to improve cleaning quality and productivity.
• Monitor site inspection reports, service records, attendance records and other operational documentation.
• Identify operational gaps and implement measures to improve service delivery and cost efficiency.
• Ensure proper use and maintenance of cleaning equipment, machinery, tools and materials.
• Support the implementation of digital reporting systems and other operational improvements.

Job Requirements

• Candidates with relevant working experience and proven capabilities are encouraged to apply. Diploma or relevant qualification in Facilities Management, Building Services, Operations Management or a related field will be an advantage.
• Minimum 3–5 years of relevant experience in cleaning operations, facilities management or a similar service industry, preferably with supervisory or managerial experience.
• Strong knowledge of commercial cleaning operations, manpower planning, site supervision and service quality management.
• Good understanding of workplace safety and health requirements and risk management practices.
• Experience in managing multiple sites, client relationships, operational budgets and service contracts.
• Good leadership, communication, problem-solving and interpersonal skills.
• Able to work independently, manage competing priorities and respond effectively to operational issues.
• Proficient in Microsoft Office applications, including Excel, Word and email.
• Possess a valid Class 3 driving licence and own transport would be an advantage.
• Willing to travel between client sites as required.
• Flexible to attend to urgent operational matters outside normal working hours when necessary.

What We Offer

• Opportunity to lead and develop a team of operations personnel.
• Exposure to diverse commercial cleaning operations and client environments.
• Career development opportunities within the facilities management and cleaning services industry.