Operations Manager

cleanmage pte. ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Career development opportunities

Exposure to diverse client sites

Competitive salary package

Job summary

CleanMage Pte. Ltd. is seeking an experienced Cleaning Operations Manager to oversee daily cleaning operations across multiple client sites in Singapore. The role focuses on service quality, efficiency, manpower deployment, and regulatory compliance.

You will supervise operations teams, plan schedules, monitor performance, and address client inquiries while driving continuous improvement and cost control. A Diploma in Facilities Management or related field is preferred.

Qualifications

• Diploma or relevant qualification in Facilities Management, Building Services, Operations Management or related field.
• Minimum 3–5 years of relevant experience in cleaning operations or facilities management.
• Strong knowledge of cleaning operations, manpower planning and service quality management.
• Understanding of workplace safety and risk management practices.
• Experience managing multiple sites and client relationships.

Responsibilities

• Oversee daily cleaning operations across multiple sites and ensure contract standards.
• Plan schedules, manpower deployment, and resource allocation.
• Supervise site supervisors and cleaning staff; ensure coverage and productivity.
• Maintain client relationships and respond to operational enquiries and complaints.
• Ensure safety compliance and incident reporting; support audits and inspections.
• Develop procedures to improve quality and productivity and monitor performance.

Skills

Leadership

Communication

Problem-solving

Interpersonal skills

Site supervision

Time management

Travel readiness

Facilities management

Team coordination

Education

Diploma in Facilities Management

Tools

MS Office

Job description

Job Description

We are seeking a dedicated and experienced Cleaning Operations Manager to oversee and manage our daily cleaning operations across multiple client sites. The successful candidate will be responsible for ensuring service quality, operational efficiency, manpower deployment, workplace safety and compliance with relevant regulatory requirements.

Key Responsibilities

Operations Management

• Oversee and manage daily cleaning operations across multiple commercial and industrial sites.
• Plan and coordinate cleaning schedules, manpower deployment, work assignments and operational resources.
• Conduct regular site inspections to ensure cleaning standards and contractual requirements are met.
• Monitor service performance and implement corrective actions to address service deficiencies and client feedback.
• Ensure timely resolution of operational issues, complaints and ad-hoc service requests.

Manpower and Team Management

• Supervise and manage operations supervisors, site supervisors and cleaning staff.
• Ensure adequate manpower coverage, attendance, productivity and work performance across all assigned sites.
• Arrange staff replacements and deployment adjustments when necessary.
• Provide on-the-job training, guidance and performance feedback to supervisors and cleaning personnel.
• Assist with recruitment, onboarding and staff retention initiatives.

Client and Contract Management

• Maintain good working relationships with clients and respond promptly to operational enquiries and complaints.
• Attend site meetings and provide operational updates and service improvement recommendations.
• Ensure all services are delivered according to contractual specifications and agreed service standards.
• Monitor contract performance, manpower costs, consumables usage and operational expenses.
• Assist in preparing quotations, service proposals, manpower plans and tender submissions where required.

Workplace Safety and Regulatory Compliance

• Ensure compliance with applicable workplace safety and health requirements, company procedures and relevant cleaning industry regulations.
• Ensure risk assessments, safe work procedures, toolbox briefings and other safety documentation are properly implemented and maintained.
• Conduct safety inspections and follow up on identified hazards, incidents and non-compliance.
• Ensure cleaning equipment, machinery and chemicals are used, stored and maintained safely.
• Support internal and external audits, client inspections and regulatory inspections.

Quality Assurance and Continuous Improvement

• Develop and implement operational procedures to improve cleaning quality and productivity.
• Monitor site inspection reports, service records, attendance records and other operational documentation.
• Identify operational gaps and implement measures to improve service delivery and cost efficiency.
• Ensure proper use and maintenance of cleaning equipment, machinery, tools and materials.
• Support the implementation of digital reporting systems and other operational improvements.

Job Requirements

• Candidates with relevant working experience and proven capabilities are encouraged to apply. Diploma or relevant qualification in Facilities Management, Building Services, Operations Management or a related field will be an advantage.
• Minimum 3–5 years of relevant experience in cleaning operations, facilities management or a similar service industry, preferably with supervisory or managerial experience.
• Strong knowledge of commercial cleaning operations, manpower planning, site supervision and service quality management.
• Good understanding of workplace safety and health requirements and risk management practices.
• Experience in managing multiple sites, client relationships, operational budgets and service contracts.
• Good leadership, communication, problem-solving and interpersonal skills.
• Able to work independently, manage competing priorities and respond effectively to operational issues.
• Proficient in Microsoft Office applications, including Excel, Word and email.
• Possess a valid Class 3 driving licence and own transport would be an advantage.
• Willing to travel between client sites as required.
• Flexible to attend to urgent operational matters outside normal working hours when necessary.

What We Offer

• Opportunity to lead and develop a team of operations personnel.
• Exposure to diverse commercial cleaning operations and client environments.
• Career development opportunities within the facilities management and cleaning services industry.