Centre Operations & Student Care Leader

MAINSPRING LEARNING CENTRE LLP; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

MainSpring Learning Centre LLP in Singapore is seeking an Operations Leader to oversee daily centre operations, staff development, and student care programmes. You will lead mentors, manage enrolments and finances, and ensure safety and high-quality service for families.

You will coordinate teaching staff, monitor academic progress, communicate with parents, and implement improvements to programmes and workflows, including weekend shifts when required.

Qualifications

• Degree in any discipline from a recognised university.
• At least 3 years of relevant operations, scheduling or management experience.
• Strong stakeholder management and problem-solving skills.
• Proficiency in Excel or Google Sheets.
• Excellent communication and interpersonal skills.
• Willingness to work evenings/weekends during peak periods.
• Immediate or short-notice availability.

Responsibilities

• Lead, coach and support Student Mentors and teaching staff in student care, student management and daily operations, promoting teamwork, initiative and professional development.
• Set clear expectations and guide staff in handling challenging situations involving students and parents while maintaining accountability and professional standards.
• Oversee daily centre operations, including student enrolments and withdrawals, fee payment arrangements, record-keeping, staff scheduling, manpower deployment and resource allocation.
• Maintain positive relationships with parents and relevant stakeholders by addressing enquiries, feedback and concerns promptly and professionally.
• Resolve operational issues independently where appropriate, escalating significant matters when necessary and ensuring compliance with centre safety standards.
• Oversee and enhance student care programmes, routines and activities to provide a safe, structured and nurturing environment that supports students’ well-being and development.
• Monitor student welfare, identify those requiring additional social, emotional or material support, and liaise with relevant parties to connect students and families with appropriate resources.
• Support Student Mentors in delivering meaningful activities and initiatives that enhance student engagement and programme effectiveness.
• Oversee the planning and delivery of academic support programmes, ensuring effective lesson scheduling, class arrangements, teaching resources and curriculum implementation.
• Coordinate teaching staff deployment and performance, providing guidance to maintain teaching quality and consistency across classes.
• Monitor students’ academic progress and learning needs, and work with teaching staff to implement appropriate support and improvement strategies.
• Communicate with parents regarding students’ academic performance, attendance and learning progress, addressing feedback and concerns professionally.
• Review and improve academic support programmes, teaching materials and learning approaches to enhance student outcomes, student retention and parent satisfaction.

Skills

Staff Leadership

Stakeholder Management

Communication

Problem Solving

Scheduling & Operations

Education

Bachelor's degree / Any degree

Tools

Excel/Google Sheets

Job description

MainSpring Learning Centre LLP in Singapore is seeking an Operations Leader to oversee daily centre operations, staff development, and student care programmes. You will lead mentors, manage enrolments and finances, and ensure safety and high-quality service for families.

You will coordinate teaching staff, monitor academic progress, communicate with parents, and implement improvements to programmes and workflows, including weekend shifts when required.