Operations Leader - Crematorium & Memorial Facilities

Government Technology Agency (GovTech); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Environment Agency (Singapore) is seeking an experienced operations leader to oversee Mandai Crematorium facilities, ensuring safe, respectful cremation services and smooth day-to-day operations. You will lead a team of officers and contractors, coordinate maintenance, and manage contract administration with a strong focus on customer service and public health standards.

The role requires 3+ years in operations/engineering, proven leadership, and the ability to work after-hours in a

Qualifications

• At least 3 years of working experience in engineering, operations management, service management or a related field.
• Strong leadership, organisational and administrative skills with the ability to supervise, coach and motivate staff.
• Meticulous, alert and able to pay close attention to operational details, especially in a sensitive service environment.
• Proficient in Microsoft Office applications and able to multi-task effectively.
• Mature, independent and resourceful, with willingness to work in an after-death care environment.
• Able and willing to work beyond regular hours, e.g., weekends/public holidays.

Responsibilities

• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies, cremation processes and collection of cremated remains.
• Plan and coordinate maintenance, overhaul and repair works for cremators and auxiliary equipment to ensure equipment remains operational and service capacity is maintained.
• Supervise and deploy operations officers effectively, ensuring adherence to standard operating procedures and providing on-the-job guidance where needed.
• Manage contract administration, including operational and maintenance requirements, work orders, verification of completed works and payment follow-up.
• Handle public feedback, appeals and enquiries promptly and sensitively, including investigating issues, engaging stakeholders and preparing reports or recommendations where required.
• Support operations across Mandai Crematorium and Columbarium, Yishun Columbarium and Kranji State Cemetery, including rostered weekend and public holiday duties.

Skills

Leadership

Operations management

Staff supervision

Communication

Microsoft Office

Attention to detail

After-hours flexibility

Tools

Microsoft Office

Job description

National Environment Agency (Singapore) is seeking an experienced operations leader to oversee Mandai Crematorium facilities, ensuring safe, respectful cremation services and smooth day-to-day operations. You will lead a team of officers and contractors, coordinate maintenance, and manage contract administration with a strong focus on customer service and public health standards.

The role requires 3+ years in operations/engineering, proven leadership, and the ability to work after-hours in a