Crematorium Operations Lead

National Environment Agency; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National Environment Agency invites a seasoned operations leader to join the Mandai Operations Department, overseeing day-to-day Crematorium operations with a focus on safety, public health, and service quality.

You will lead a team, coordinate maintenance for cremators and equipment, and manage contracts while handling public inquiries with sensitivity and professionalism. Weekend and holiday rosters may be required.

Qualifications

• At least 3 years of working experience in engineering, operations management, service management or a related field.
• Strong leadership, organisational and administrative skills, with the ability to supervise, coach and motivate staff.
• Meticulous, alert and able to pay close attention to operational details, especially in a sensitive service environment.
• Good communication and writing skills, with the ability to handle difficult situations tactfully and patiently.
• Proficient in Microsoft Office applications and able to multi-task effectively.
• Mature, independent and resourceful, with willingness to work in an after-death care environment.
• Able and willing to work beyond regular hours e.g. rostered weekends/public holidays, festivals, and emergencies.

Responsibilities

• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies, cremation processes and collection of cremated remains.
• Plan and coordinate maintenance, overhaul and repair works for cremators and auxiliary equipment to ensure equipment remains operational and service capacity is maintained.
• Supervise and deploy operations officers effectively, ensuring adherence to standard operating procedures and providing on-the-job guidance where needed.
• Manage contract administration, including operational and maintenance requirements, work orders, verification of completed works and payment follow-up.
• Handle public feedback, appeals and enquiries promptly and sensitively, including investigating issues, engaging stakeholders and preparing reports or recommendations where required.
• Support operations across Mandai Crematorium and Columbarium, Yishun Columbarium and Kranji State Cemetery, including rostered weekend and public holiday duties.

Skills

Leadership

Operations management

Team coordination

Communication

MS Office

Tools

Microsoft Office

Job description

National Environment Agency invites a seasoned operations leader to join the Mandai Operations Department, overseeing day-to-day Crematorium operations with a focus on safety, public health, and service quality.

You will lead a team, coordinate maintenance for cremators and equipment, and manage contracts while handling public inquiries with sensitivity and professionalism. Weekend and holiday rosters may be required.