Crematorium Operations Lead — Service & Safety

NEA National Environment Agency; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NEA National Environment Agency in Singapore is seeking an operationally strong leader to join the Mandai Operations Department, overseeing Mandai Crematorium operations and maintenance. You will guide a team and external contractors to ensure dignified cremation services, safety, and compliance with procedures.

The role requires hands-on management, rostering, and coordinating with Columbarium and Cemetery facilities, plus handling feedback and reports.

Qualifications

• Minimum 3 years of working experience in engineering, operations management, service management or a related field.
• Strong leadership, organisational and administrative skills with the ability to supervise, coach and motivate staff.
• Meticulous, alert and able to pay close attention to operational details in a sensitive service environment.
• Good communication and writing skills, with the ability to handle difficult situations tactfully and patiently.

Responsibilities

• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies, cremation processes and collection of cremated remains.
• Plan and coordinate maintenance, overhaul and repair works for cremators and auxiliary equipment to ensure equipment remains operational and service capacity is maintained.
• Supervise and deploy operations officers effectively, ensuring adherence to standard operating procedures and providing on-the-job guidance where needed.
• Manage contract administration, including operational and maintenance requirements, work orders, verification of completed works and payment follow-up.
• Handle public feedback, appeals and enquiries promptly and sensitively, including investigating issues, engaging stakeholders and preparing reports or recommendations where required.
• Support operations across Mandai Crematorium and Columbarium, Yishun Columbarium and Kranji State Cemetery, including rostered weekend and public holiday duties.

Skills

Leadership

Operations management

Team supervision

Customer service

Compliance

Tools

MS Office

Job description

NEA National Environment Agency in Singapore is seeking an operationally strong leader to join the Mandai Operations Department, overseeing Mandai Crematorium operations and maintenance. You will guide a team and external contractors to ensure dignified cremation services, safety, and compliance with procedures.

The role requires hands-on management, rostering, and coordinating with Columbarium and Cemetery facilities, plus handling feedback and reports.