Operations Lead: Memorial & Crematorium Services

Public Service Division; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

Public Service Division in Singapore is seeking an operationally strong leader to join the Mandai Operations Department, overseeing Mandai Crematorium operations. You will support day-to-day operations, ensure safety, health, and high standard of service while handling cremation processes sensitively.

The role requires coordinating maintenance, supervising staff and contractors, managing contracts, and responding to public feedback.

Qualifications

• 3+ years in engineering, operations management or service management.
• Strong leadership and administrative skills.
• Meticulous with attention to operational details in sensitive environments.
• Good communication and writing skills.
• Proficient in Microsoft Office apps.
• Willing to work after-hours, weekends and public holidays.

Responsibilities

• Lead and manage a team of officers and outsourced contractors to ensure smooth service ceremonies and cremation processes.
• Plan and coordinate maintenance, overhaul and repair works for cremators and auxiliary equipment.
• Supervise operations officers and ensure SOP adherence.
• Manage contract administration including work orders and payments.
• Handle public feedback, appeals and enquiries with sensitivity.
• Support operations across Mandai Crematorium, Columbarium and Kranji State Cemetery, including weekends and public holidays.

Skills

Leadership

Operations management

Contract administration

Tools

MS Office

Job description

Public Service Division in Singapore is seeking an operationally strong leader to join the Mandai Operations Department, overseeing Mandai Crematorium operations. You will support day-to-day operations, ensure safety, health, and high standard of service while handling cremation processes sensitively.

The role requires coordinating maintenance, supervising staff and contractors, managing contracts, and responding to public feedback.