Operations Manager: Team Leadership & Performance

IET PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

IET PTE. LTD. in Singapore seeks a capable Operations Leader to supervise team leaders and oversee administrative operations for productivity and service quality. You will coordinate manpower deployment, monitor workloads, and prepare performance reports to aid management decisions.

The role requires a minimum tertiary qualification and at least 4 years in customer service or operations management, with strong leadership and communication skills.

Qualifications

• Minimum tertiary qualification in a relevant discipline.
• At least 4 years of experience in customer service and/or operations management.
• Experience supervising teams and managing daily operations.
• Proficient in Microsoft Office and performance reporting.
• Strong leadership, planning and problem-solving abilities demonstrated through managing teams and operational challenges.
• Effective communication and interpersonal skills applied in team coordination and stakeholder engagement.

Responsibilities

• Supervise Team Leaders and oversee administrative operations to maintain efficient workflow and team performance.
• Monitor daily workload, productivity, and service standards to ensure targets are met.
• Coordinate manpower deployment and staff schedules to optimize resource utilization.
• Ensure work accuracy and compliance with procedures to uphold quality and safety standards.
• Identify and resolve operational issues promptly, escalating major concerns to management.
• Prepare detailed performance reports and collaborate with management to support strategic decisions.

Skills

Customer service

Operations management

Team supervision

Leadership

Planning

Problem-solving

Communication skills

Education

Minimum tertiary qualification

Tools

Microsoft Office

Job description

IET PTE. LTD. in Singapore seeks a capable Operations Leader to supervise team leaders and oversee administrative operations for productivity and service quality. You will coordinate manpower deployment, monitor workloads, and prepare performance reports to aid management decisions.

The role requires a minimum tertiary qualification and at least 4 years in customer service or operations management, with strong leadership and communication skills.