Operations Lead: Patient Experience & Digital Workflows

National University Polyclinics; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

National University Polyclinics is seeking a capable operations lead to oversee ward-based patient services and frontline workflows. The role focuses on ensuring safe, efficient and patient-centered operations with strong collaboration across nursing, clinical and support services.

The incumbent drives digital-enabled workflows, workforce transformation initiatives and continuous service improvements to optimise manpower, productivity and patient experience outcomes.

Qualifications

• Degree in any discipline, preferably in healthcare, business, operations or a service-related field.
• Strong communication, stakeholder engagement, interpersonal, analytical and problem-solving skills.
• Supervisory or project leadership experience is preferred.

Responsibilities

• Support and oversee inpatient operational services, ensuring effective daily operations and timely issue resolution.
• Coordinate workflows across frontline teams to support patient flow and operational responsiveness.
• Plan and manage staff deployment, rosters and manpower coverage for assigned operational teams.
• Engage staff and support change management associated with new workflows and digital tools.
• Contribute to service redesign, workflow standardisation and manpower optimisation initiatives.

Skills

Communication

Stakeholder engagement

Analytical & problem-solving

Team leadership

Education

Degree in healthcare/related field

Job description

National University Polyclinics is seeking a capable operations lead to oversee ward-based patient services and frontline workflows. The role focuses on ensuring safe, efficient and patient-centered operations with strong collaboration across nursing, clinical and support services.

The incumbent drives digital-enabled workflows, workforce transformation initiatives and continuous service improvements to optimise manpower, productivity and patient experience outcomes.