Patient Experience & Change Lead (Healthcare Ops)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National University Hospital is seeking an operations professional to help foster service excellence and enhance the patient experience within the Service Ops team. You will collaborate with clinic and ward managers, analyze patient feedback and operational data, and drive initiatives that align with the NUH Service Delivery System to improve care and satisfaction.

The role emphasizes change management, cross-functional collaboration, and ongoing learning to sustain improvements in a dynamic

Qualifications

• Bachelor’s degree is required.
• 2–3 years of experience in an operations role, preferably healthcare or customer service.
• Familiarity with project management concepts.
• Willingness to learn change management principles.
• Familiarity with using data to drive initiatives.
• Proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills for stakeholder interaction.
• Enthusiasm for continuous learning and professional development in patient experience.
• Demonstrated ability to work effectively in team environments.
• Attention to detail and ability to learn and adapt quickly in a dynamic healthcare environment.

Responsibilities

• Engage stakeholders such as clinic and ward managers, tap into patient feedback and department data to identify improvements, develop initiatives, design and implement change management plans, manage timelines, and integrate initiatives into daily operations.
• Monitor and evaluate the effectiveness of implemented initiatives and provide data-driven recommendations for continuous improvement.

Skills

Stakeholder engagement

Project management

Data-driven decision making

Communication skills

Team collaboration

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

National University Hospital is seeking an operations professional to help foster service excellence and enhance the patient experience within the Service Ops team. You will collaborate with clinic and ward managers, analyze patient feedback and operational data, and drive initiatives that align with the NUH Service Delivery System to improve care and satisfaction.

The role emphasizes change management, cross-functional collaboration, and ongoing learning to sustain improvements in a dynamic