Operations & Floor Management

BERMUDA TRIANGLE PTE. LTD.; Singapore; On-site; SGD 120,000 - 190,000; Full time

Job summary

BERMUDA TRIANGLE PTE. LTD. in Singapore is seeking an experienced Nightclub Operations & Floor Manager to lead end-to-end night-shift operations of a high-volume venue.

You will command the floor, manage crowd flow, VIP logistics, and ensure SPF Public Entertainment compliance while driving premium table yields. Ideal candidate has a Diploma or Bachelor's in Hospitality/Business, 5–7 years in similar settings, and a track record of directing 25+ frontline staff.

Qualifications

• Diploma or Bachelor’s in Hospitality/Business.
• 5–7 years in high-capacity late-night ops.
• Lead 25+ frontline staff.
• Track record with high-net-worth nightlife clients with $20,000–$35,000+ weekend spend.
• WSQ Food Safety Level 3 or equivalent certification.
• First Aid/CPR/AED certification.
• Training in Crowd Control & Venue Crisis Response.
• Proficient with enterprise nightlife POS and reservation systems.

Responsibilities

• Leverage VIP client network to maximize table yields and private bookings.
• Oversee floor safety, regulatory compliance with SPF/SCDF/NEA standards.
• Audit beverage program, monitor costs and wastage, and manage cash/credit controls.
• Lead rosters, SOPs, and handling of guest disputes with diplomacy.

Skills

VIP client management

Floor operations

Staff leadership

Regulatory compliance

Budgeting & audits

CCTV & security tech

Education

Diploma in Hospitality Management

Bachelor’s in Hospitality/Business

Tools

SevenRooms

Lightspeed

Toast

Revel

MarketMan

Craftable

BevSpot

Job description

Job Title: Nightclub Operations & Floor Manager

Occupation / Category: Food & Beverage / Hospitality Operations Manager

Employment Type: Full-Time (Late-Night Shift Rotation)

Role Overview

Lead end-to-end night-shift operations for a high-volume, late-night entertainment venue. This role is responsible for floor command, crowd dynamics, VIP concierge logistics, regulatory compliance under the Singapore Police Force (SPF) Public Entertainment License, and driving premium table yields through a proven commercial client network.

Mandatory Requirements & Qualifications

• Education: Minimum Diploma or Bachelor’s Degree in Hospitality Management, Business Administration, or an equivalent discipline.

• Professional Experience:

  • At least 5–7 years of direct floor operations management in a high-capacity (300+ pax) late-night entertainment venue, mega-club, or luxury lounge environment.

  • Proven track record of managing a multidisciplinary frontline crew of at least 25+ floor staff, mixologists, and outsourced security personnel per shift.

• Commercial & VIP Portfolio:

  • Documented track record of managing high-net-worth (HNW) nightlife/lifestyle client relationships, with demonstrated capability to drive premium table turnover and minimum-spend commitments exceeding $20,000–$35,000+ per operational weekend.

  • Established commercial network across regional lifestyle groups, luxury brand event planners, and corporate hospitality syndicates.

• Certifications (Mandatory):

  • WSQ Food Safety Course Level 3 (or equivalent Food Hygiene Officer certification).

  • Valid certification in Occupational First Aid, CPR, and Automated External Defibrillator (AED).

  • Formal training in Crowd Control Management, Dynamic Incident De-escalation, and Venue Crisis Response.

• Technical & Operational Software Proficiency:

  • Advanced mastery of enterprise nightlife POS and reservation engines (e.g., SevenRooms, Lightspeed, Toast, or Revel).

  • High competency in beverage inventory control and variance ERP software (e.g., MarketMan, Craftable, or BevSpot).

  • Working proficiency with enterprise CCTV monitoring, perimeter access control, and sound/dB monitoring hardware.

Key Responsibilities

1. Commercial Yield & VIP Client Relations

• Leverage an active commercial network of high-tier corporate clients and private patrons to maximize VIP sofa utilization, presold bottle packages, and table minimum-spend yields during peak operational shifts.

• Originate and convert private venue buyouts, luxury brand after-parties, and corporate hospitality bookings through personal industry contacts, meeting quarterly revenue benchmarks.

• Oversee guest profiling, reservation data governance, and proactive engagement to maintain repeat visitation cycles among top-tier spenders while strictly complying with the Personal Data Protection Act (PDPA).

2. High-Liability Floor Control & Regulatory Compliance

• Maintain strict compliance with Singapore statutory authorities, including SPF (Cat 1 Public Entertainment Licence), SCDF (Fire Safety Code & maximum occupant load limits), and NEA (noise pollution/decibel zoning).

• Formulate and execute immediate tactical responses for patron intoxication, physical altercations, medical emergencies, and dynamic crowd evacuation.

• Conduct pre-shift operational briefings with security personnel; direct door screening, metal detector protocols, and ID verification procedures to prevent underage entry.

3. Beverage Program & Financial Auditing

• Conduct daily and weekly high-value liquor reconciliations (auditing variance between POS ring-ins and bottle dispensation) with a required variance tolerance under 1.5%.

• Analyze weekly pour-cost margins, COGS, and labor-to-revenue ratios; implement operational controls to reduce wastage, spillage, and unauthorized comping.

• Audit end-of-night float distributions, drop-safe reconciliations, credit card chargeback mitigations, and cash discrepancies.

4. Team Leadership & Service Execution

• Build dynamic labor rosters matching hourly patron influx patterns and peak ticket volumes while adhering strictly to statutory work-hour limitations.

• Author and execute standard operating procedures (SOPs) for rapid bottle presentation, barback replenishment cycles, and hygiene audits.

• Manage high-stakes guest disputes and frontline billing discrepancies with absolute discretion and diplomatic authority.