Operations Executive (TMS)

Woodlands Transport Service Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Woodlands Transport Service Pte Ltd seeks an Assistant Operations Manager to oversee daily operations of premium and niche transport services in Singapore, Johor, and West Malaysia. You will lead up to 20 drivers, coordinate outsourced vehicle supply, and drive service excellence across cross-border and corporate charters.

The role requires 2–3 years in service operations within transport/logistics, a two-shift friendly schedule, and strong computer/system skills.

Qualifications

• Certificate or Diploma required.
• 2-3 years' experience in service operations in the transport/logistics/aviation/or service industry.
• 5 days work week; off days depend on roster.
• Working Hours: 0730hrs till 1700hrs or 0930hrs till 1900hrs.
• High proficiency with computer applications and systems.
• Awareness of Transport Operations/Airport Operations/Customer Service/Client Management/Vendor Management/Business Development/Technology and Systems; working knowledge of resource management systems is a plus.

Responsibilities

• Assist the Assistant Operations Manager in daily operations of WTS Travel's premium and niche transport services.
• Direct and manage overall transportation operations; lead a team of up to 20 drivers to ensure quality passenger experience.
• Coordinate with outsourced parties for timely vehicle supply and turnout management.
• Lead frontline staff to achieve sales targets.
• Drive operational improvements with the Assistant Operations Manager for growth in hospitality, tourism, and travel ancillary services.

Skills

People management

Leadership

Dynamic resource allocation

Customer-centric

Incident management

Problem solving

Decision making

Business awareness

Education

Certificate or Diploma

Job description

Assist the Assistant Operations Manager in the daily operations of WTS Travel's premium and niche segment transportation businesses within Singapore, Johor and West Malaysia. The services include and not limited to Fly-Ferry Multi-Modal Services, Corporate Charters, Cross-Border services, WTS Travel's Transportation products & services and Specialised Transportation Services (eg seacrew transfers).

Direct and manage the overall transportation operations to ensure various contract service delivery fulfilment. Lead a team of up to 20 drivers, ensuring that passengers receive the best possible experience on WTST's buses and services.

Coordinate with outsourced parties for timely and appropriate supply of vehicles and manage their turnout and bearing.

Actively lead frontline staff to achieve sales targets.

Embark on operational improvement initiatives together with the Assistant Operations Manager, to fulfill WTS Travel's long-term objective of expansion and growth in the hospitality, tourism and travel ancillary services sectors.

Qualification/Experience/Knowledge/Skills

• Certificate or Diploma
• 2-3 years' experience in service operations in the transport/logistics/aviation/or service industry
• 5 days work week (off days depending on roster)
• Working Hours : 0730hrs till 1700hrs & 0930hrs till 1900hrs
• High proficiency with computer applications and systems
• Awareness of the following business functions; Transport Operations/Airport Operations/Customer Service/Client Management/Vendor Management/Business Development/Technology and Systems/Project Management. Working knowledge of resource management systems will be a distinct advantage.

Critical Competencies

• People management
• Leadership
• Dynamic resource allocation
• Customer-centric
• Incident management
• Problem solving and decision making
• Business Awareness