Operations Executive (Market Research)

Blackbox; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Blackbox is seeking a proactive Senior Operations Executive to coordinate day-to-day market research projects, including survey planning, fieldwork coordination, and timely delivery.

You will work with internal teams, clients and vendors to ensure smooth execution, manage fieldwork across projects, monitor budgets and data quality, and provide ongoing status updates to management.

Qualifications

• Diploma or degree in Business Administration, Operations Management, Market Research or a related discipline.
• Good organisational, coordination and problem-solving skills with strong attention to detail.
• Good communication and interpersonal skills to coordinate effectively with internal teams, interviewers, vendors and clients.
• Able to manage multiple projects and meet tight deadlines in a fast-paced environment.
• Prior experience in market research, survey operations, fieldwork coordination or project management will be an advantage.

Responsibilities

• Coordinate and oversee the day-to-day operations of market research projects, including survey planning, fieldwork coordination, project monitoring and timely completion.
• Work closely with internal research teams, clients, vendors and other stakeholders to ensure smooth project execution and delivery according to project requirements and timelines.
• Coordinate survey fieldwork activities across various research projects, ensuring that fieldwork targets, schedules and quality standards are met.
• Manage, supervise and deploy interviewers to ensure adequate fieldwork coverage, productivity and adherence to survey protocols.
• Monitor project progress, manpower allocation and operating costs to ensure efficient resource utilisation and adherence to project budgets.
• Ensure timely availability and accurate tracking of fieldwork data, progress reports and operational updates to support project monitoring and decision-making.
• Conduct data checks and investigate discrepancies, irregularities or quality issues identified during survey fieldwork, coordinating with relevant teams to ensure timely resolution.
• Prepare and maintain operational reports, project status updates and performance metrics for management review.
• Respond to clients’ queries and coordinate follow-up actions to address operational or fieldwork-related issues.
• Provide administrative and operational support for market research projects and business development activities.
• Identify opportunities to improve operational processes, fieldwork efficiency and data quality.

Skills

Organisational skills

Coordination skills

Attention to detail

Problem-solving

Communication skills

Education

Diploma or degree in Business Administration/Operations Management/Market Research

Job description

• Coordinate and oversee the day-to-day operations of market research projects, including survey planning, fieldwork coordination, project monitoring and timely completion.
• Work closely with internal research teams, clients, vendors and other stakeholders to ensure smooth project execution and delivery according to project requirements and timelines.
• Coordinate survey fieldwork activities across various research projects, ensuring that fieldwork targets, schedules and quality standards are met.
• Manage, supervise and deploy interviewers to ensure adequate fieldwork coverage, productivity and adherence to survey protocols.
• Monitor project progress, manpower allocation and operating costs to ensure efficient resource utilisation and adherence to project budgets.
• Ensure timely availability and accurate tracking of fieldwork data, progress reports and operational updates to support project monitoring and decision-making.
• Conduct data checks and investigate discrepancies, irregularities or quality issues identified during survey fieldwork, coordinating with relevant teams to ensure timely resolution.
• Prepare and maintain operational reports, project status updates and performance metrics for management review.
• Respond to clients’ queries and coordinate follow-up actions to address operational or fieldwork-related issues.
• Provide administrative and operational support for market research projects and business development activities.
• Identify opportunities to improve operational processes, fieldwork efficiency and data quality.

Requirements

• Diploma or degree in Business Administration, Operations Management, Market Research or a related discipline.
• Good organisational, coordination and problem-solving skills, with strong attention to detail.
• Good communication and interpersonal skills, with the ability to coordinate effectively with internal teams, interviewers, vendors and clients.
• Able to manage multiple projects and meet tight deadlines in a fast-paced environment.
• Prior experience in market research, survey operations, fieldwork coordination or project management will be an advantage.

Candidates with more relevant work experience will be considered for the Senior Operations Executive position, depending on their experience, competencies and suitability for the role.