Operations Executive (Front-of-House)

Paradox Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Paradox Singapore in Singapore invites exceptional individuals to join our Future Leaders Programme as an Operations Executive for a 1-year, career-defining journey.

You will coordinate and supervise F&B, Front Office and Security, supporting the Senior Operations Manager to uphold guest experiences, safety, and standards while developing leadership capabilities for a future Assistant Operations Manager role.

Responsibilities

• Handle daily operations across F&B, Front Office, and Security to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions.
• Coordinate with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests with hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation and tours.
• Address and resolve guest complaints or special requests promptly, escalating when necessary.
• Supervise security shift activities, ensuring patrols, surveillance, and emergency procedures are followed.
• Ensure briefings for security on VIPs and events; participate in drills and incident response support.
• Review incident reports and work with teams during emergencies; assist with safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure SOPs, brand guidelines, and health & safety regulations are followed.
• Identify service gaps and recommend workflow improvements to enhance efficiency and guest satisfaction.
• Contribute to training and onboarding of new employees via On-the-Job Training and ongoing support.
• Perform other duties as assigned by management.

Job description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

We are looking for exceptional individuals to join our Future Leaders Programme - a 1-year, career-defining journey.

As an Operations Executive, you will play a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities:

• Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special request promptly, escalating when necessary.
• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

After the 1-year Future Leaders Programme, you’ll have the opportunity to grow into an Assistant Operations Manager through ongoing leadership development and operational impact.

Lead with purpose.