Assistant Front Office Manager

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a Duty Manager to assist with day-to-day hotel operations and enhance guest experience. You will collaborate with various departments, lead upselling initiatives, and monitor room inventory for optimal revenue generation.

The ideal candidate has at least 8 years of front office management experience and strong communication skills. This role requires flexibility to work during weekends and public holidays, and proficiency in the Opera Cloud system is essential.

Qualifications

• At least 8 years of experience as a Duty Manager or Assistant Front Office Manager.
• Proficient in using the Opera Cloud system for front office operations.
• Ability to work weekends and public holidays.

Responsibilities

• Assist in managing day-to-day hotel operations and enhance guest experience.
• Collaborate with teams to monitor VIP guest wellbeing and resolve issues.
• Lead upselling initiatives and achieve revenue targets.
• Monitor room inventory to maximize utilization and revenue.
• Conduct training programs and uphold LQA standards.

Skills

Front office reception expertise

Strong communication skills

Ability to work under pressure

Flexibility and adaptability

Experience with Opera Cloud system

Job description

Recognised with one MICHELIN Key in the 2025 MICHELIN Guide, PARKROYAL COLLECTION Pickering is an iconic hotel-in-a-garden located at the gateway to Singapore’s Central Business District. Celebrated for its biophilic design and sustainability ethos, the hotel seamlessly weaves lush greenery into its architecture, offering 367 nature-inspired rooms and suites with city or garden views. Dining and wellness experiences are thoughtfully curated, complemented by attentive, genuine service. With environmental responsibility embedded across operations, the hotel presents a luxury lifestyle experience that cares for both people and planet.

The Role

Reporting to the Front Office Manager (FOM), you will assist in managing smooth day-to-day hotel operations and collaborate with multiple departments to enhance guest experience and operational efficiency.

• Collaborate with the guest experience team to monitor VIP guest wellbeing, solicit feedback, resolve service and product issues, and enhance overall guest satisfaction
• Assist the FOM in monitoring staff conduct and job performance to ensure a positive corporate image is consistently projected to guests
• Lead upselling initiatives and conduct monthly reviews to achieve revenue targets and identify staff strengths and areas for improvement
• Monitor room inventory to maximize room utilization and revenue generation, including managing group allotments to optimize occupancy
• Partner with the Service Quality champion to uphold LQA standards and coordinate regular staff training programs
• Work closely with the FOM to meet or exceed monthly targets set by senior management
• Maintain cash float amounts aligned with expected occupancy levels
• Conduct monthly section meetings with section leaders to evaluate performance and recommend improvement strategies
• Manage front office operations during the FOM’s absence, ensuring continuity and operational excellence
• Execute additional tasks or assignments as directed by the FOM and/or Director of Operations

Talent Profile

• Demonstrated expertise in front office reception functions with at least 8 years of experience as a Duty Manager, or Assistant Front Office Manager
• Proficient in using the Opera Cloud system for front office operations
• Strong communication skills to effectively engage with staff and guests
• Ability to perform effectively under pressure in a fast-paced environment
• High level of flexibility and adaptability to changing operational needs
• Ability to work on weekends and public holidays