Operations Executive (Front-of-House)

Paradox Clarke Quay Pte. Ltd.; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Paradox Singapore is seeking an exceptional Operations Executive for its Future Leaders Programme – a 1-year, career-defining journey. You will coordinate and supervise core hotel operations across Food & Beverage, Front Office and Security, supporting the Senior Operations Manager and driving guest experiences to high standards.

Designed for individuals with a passion for hospitality and service, this role provides hands-on involvement, supervisory leadership, and a solid foundation for a

Qualifications

• Passion for hospitality and service.
• Interest in developing future leadership in hotel operations.
• Willingness to work across F&B, Front Office and Security.

Responsibilities

• Coordinate daily operations across F&B, Front Office and Security.
• Supervise teams, maintain hygiene and event setup.
• Ensure timely communication with Culinary and F&B teams.
• Handle check-in/check-out, VIP arrivals and guest requests.
• Monitor lobby presentation, grooming and concierge services.
• Address guest complaints promptly and escalate when needed.
• Assist with safety, drills and incident reporting.
• Contribute to training and onboarding of new staff.

Skills

Operations coordination

Supervisory leadership

Guest services

Communication

Job description

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

We are looking for exceptional individuals to join our Future Leaders Programme - a 1-year, career-defining journey.

As an Operations Executive, you will play a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Food & Beverage, Front Office and Security. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities

• Handle daily operations across Food & Beverage (F&B), Front Office, and Security departments to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions
• Coordinate closely with Culinary and F&B teams to maintain timely communication, outlet readiness, inventory control, and presentation standards.
• Manage check-in/check-out, Service Centre operations, VIP arrivals, and personalized requests, ensuring accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge functions such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special request promptly, escalating when necessary.
• Supervise security shift activities, ensuring all patrol, surveillance, and emergency procedures are followed in line with safety protocols.
• Ensure security teams are briefed on VIPs, special events, and high-risk zones; participate in drills and support incident response.
• Review and act on incident reports, collaborate with relevant teams during emergencies, and assist with enforcing safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure full compliance with Standard Operating Procedures (SOPs), brand guidelines, and health & safety regulations.
• Identify service gaps and recommend workflow improvements, supporting the implementation of new initiatives to enhance efficiency and guest satisfaction.
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

After the 1-year Future Leaders Programme, you’ll have the opportunity to grow into an Assistant Operations Manager through ongoing leadership development and operational impact.

Build your dream career.

Lead with purpose.

Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!