Operation Executive

HOUSE + PTE LTD; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

HOUSE + PTE LTD in Singapore is seeking a customer-oriented Operation Executive to support daily operations across Front Desk, Spa, Restaurant, Leisure, or Guest Areas in a lively 24-hour environment. The role requires flexibility to work 12-hour rotating shifts and to adapt to different departments based on business needs.

You will deliver friendly service, assist guests, and help with events and promotions.

Qualifications

• Customer service or hospitality experience preferred.
• Good interpersonal and communication skills.
• Responsible, proactive, and team-oriented.
• Able to work 12-hour rotating shifts, including weekends and public holidays.
• Willing to work in different departments as required.
• Comfortable working in a fast-paced 24-hour environment.

Responsibilities

• Provide friendly and professional customer service.
• Welcome, assist, and guide customers.
• Handle customer enquiries and requests.
• Support daily operations and ensure smooth service.
• Maintain cleanliness and hygiene standards.
• Assist with events, promotions, and marketing activities.
• Follow company SOPs and service standards.
• Perform other duties assigned by Management.

Skills

Customer service

Hospitality

Interpersonal skills

Job description

Job Summary

We are a 24-hour wellness and lifestyle establishment offering spa, wellness, dining, entertainment, and relaxation services.

We are looking for customer-oriented Operation Executive to support our daily operations. You may be assigned to different departments such as Front Desk, Spa, Restaurant, Leisure, or Guest Areas based on business needs and suitability.

Key Responsibilities

• Provide friendly and professional customer service.

• Welcome, assist, and guide customers.

• Handle customer enquiries and requests.

• Support daily operations and ensure smooth service.

• Maintain cleanliness and hygiene standards.

• Assist with events, promotions, and marketing activities.

• Follow company SOPs and service standards.

• Perform other duties assigned by Management.

Job Requirements

• Customer service or hospitality experience preferred.

• Good interpersonal and communication skills.

• Responsible, proactive, and team-oriented.

• Able to work 12-hour rotating shifts, including weekends and public holidays.

• Willing to work in different departments as required.

• Comfortable working in a fast-paced 24-hour environment.

Salary & Benefits

Salary: SGD 2,600 - 3,800 per month

The salary package will be determined based on the position, working arrangement, relevant experience, responsibilities, and overall suitability.

The Company provides a monthly performance assessment and performance bonus scheme. Employees will be eligible for a monthly performance bonus based on their performance for the respective month. The specific bonus amount, assessment criteria, and calculation method will be subjected to the Company's prevailing policies.

Salary progression and internal career advancement opportunities are available for employees who demonstrate good performance and capability.

Working Hours

Different working arrangements may be available depending on the position and operational requirements. Specific working hours will be discussed and confirmed during the interview and employment process.

Career Progression

Operation Executive → Team Leader → Supervisor → Manager

Employees who demonstrate strong performance, capability, and potential may be considered for salary progression and internal promotion, subjected to business needs and Company assessment