Operations Executive

TCI Express Pte Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TCI Express Pte Ltd in Singapore is seeking a proactive airfreight operations and marketing professional to manage day-to-day airfreight export/import tasks and drive growth through strategic partnerships.

You will coordinate with airlines, freight forwarders, and customs, prepare shipping documents, monitor cargo movements, and support marketing collateral and client presentations to expand the customer base.

Qualifications

• Solid understanding of airfreight documentation and customs clearance procedures.
• At least 2 years of relevant working experience in similar industry.
• Knowledge of Freight Management systems is necessary.
• Ability to work independently and manage time-sensitive or urgent shipments.
• Ability to work under pressure and handle multiple tasks simultaneously.
• A team player with a proactive and customer-oriented approach.
• Singaporean only.

Responsibilities

• Manage day-to-day airfreight export and import operations.
• Coordinate effectively with airlines, freight forwarders, transporters, and customs authorities.
• Prepare and review shipping documents, including AWB, permits, and declarations.
• Track and monitor cargo movements to ensure timely and accurate delivery.
• Maintain clear and proactive communication with customers and vendors regarding shipment status.
• Contribute to the continuous improvement of air export operations and processes.
• Work closely with the Customer Service team to secure and manage shipment bookings.
• Organize and schedule timely pickup of cargo from customers, ensuring smooth handling.

Skills

Airfreight operations

Customer communication

Market research

Tools

Freight Management systems

Job description

Job Description

• Manage day-to-day airfreight export and import operations

• Coordinate effectively with airlines, freight forwarders, transporters, and customs authorities

• Prepare and review shipping documents, including Air Waybills (AWB), export/import permits, and declarations

• Track and monitor cargo movements to ensure timely and accurate delivery

• Maintain clear and proactive communication with customers and vendors regarding shipment status

• Ensure full compliance with Dangerous Goods handling and airfreight regulatory requirements

• Identify and resolve any issues or discrepancies that may arise during the shipping process

• Contribute to the continuous improvement of our air export operations and processes

• Work closely with the Customer Service team to secure and manage shipment bookings

• Organize and schedule timely pickup of cargo from customers, ensuring smooth and efficient handling

• Conduct market research, analyze industry trends, and evaluate competitors to identify growth opportunities

• Oversee brand management, ensuring consistency across all marketing materials and communications

• Develop and deliver marketing collateral and client presentations

• Identify and pursue new business opportunities, including building strategic partnerships and driving business development initiatives

• Collaborate with internal teams (e.g., operations and management) to implement marketing and growth initiatives effectively

• Enhance marketing capabilities to improve customer engagement and retention

Requirements

• Solid understanding of airfreight documentation and customs clearance procedures

• At least 2 years of relevant working experience in similar industry

• Knowledge of Freight Management systems is necessary.

• Ability to work independently and manage time-sensitive or urgent shipments

• Ability to work under pressure and handle multiple tasks simultaneously

• A team player with a proactive and customer-oriented approach

• Singaporean only

Note: Direct Hire Only. Recruitment agencies will not be entertained.