OPERATIONS EXECUTIVE (DRILLING)

PENTAGON FREIGHT SERVICES (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 39,000 - 58,000; Full time

Benefits offered by this job

5 Days Work Week

Medical insurance

Career growth & training

Company transport

Birthday vouchers

Job summary

PENTAGON FREIGHT SERVICES (SINGAPORE) PRIVATE LIMITED is hiring to support day-to-day Ocean, Air and Road Freight operations from our Singapore office. You will plan shipments, arrange haulage, coordinate customs declarations and handle end-to-end documentation.

We welcome fresh graduates and those with 2–3 years of relevant experience who are motivated to grow with our team, delivering timely quotes and maintaining strong customer relationships in a fast-paced logistics environment.

Qualifications

• Relevant freight forwarding experience; ocean freight exposure preferred.
• Customer-focused attitude to build long-term relationships.
• Analytical mindset to identify growth and improvement opportunities.
• Multitasking ability to manage multiple deadlines.
• Strong communication to minimize gaps and achieve outcomes.
• Creative and practical problem-solving skills.
• Detail-oriented with accuracy in planning and execution.
• Identify and mitigate risks in operations and shipments.
• Singaporeans and Permanent Residents preferred.
• Open to fresh graduates and candidates with 2–3 years of experience.

Responsibilities

• Support day-to-day Ocean, Air and Road Freight operations.
• Plan shipments including Air, LCL, FCL and Breakbulk.
• Arrange haulage and coordinate customs clearance declarations.
• Collaborate with internal teams to coordinate customers' shipments.
• Handle Import/Export shipments and end-to-end documentation.
• Troubleshoot and address customer complaints and disputes.
• Respond to enquiries promptly and provide quotes.
• Negotiate quotations with customers and overseas offices.
• Work with Sales/Commercial to maintain customer relationships.
• Monitor billing and ensure timely invoicing.
• May take on ad-hoc duties as required.

Skills

Freight forwarding

Customer-focused

Analytical

Multitasking

Effective communicator

Innovative

Detail-oriented

Risk management

Education

Fresh graduates welcome

2–3 years experience preferred

Job description

WHAT YOU'LL GET

• 5 Days Work Week

• Medical & Insurance Benefits

• Career Growth & Training Opportunities

• Company Transport (Pasir Ris MRT Office)

• Birthday Benefits - Birthday Vouchers & Birthday Leave

DUTIES & RESPONSIBILITIES

• This role supports day to day Ocean, Air and Road Freight operations

• Shipment planning consists of Air, LCL, FCL, Breakbulk etc

• Haulage arrangements

• Customs clearance declaration

• Work closely with internal departments to coordinate customer’s shipments

• Handling Import and Export shipments & documentation from A to Z

• Troubleshooting and attending to customer complaints/disputes/ ministry/ official authority

• Ensure all enquirers are responded to within the shortest possible time frame

• To obtain pricing and generate complete/competitive quotation base on customer’s requirements

• Follow up with customer, overseas agents and overseas offices on quotations/ proposal and negotiate to a closure

• Collaborate with Sales and Commercial on maintenance of customers

• Monitor billing and ensure timely invoicing

• Involvement in ad-hoc duties and assignments may be required from time to time

REQUIREMENTS

• Relevant Freight Forwarding Experience - Candidates with relevant freight forwarding experience, particularly those with Ocean Freight exposure will be preferred

• Customer-focused – Build strong, long-term customer relationships while identifying business growth and improvement opportunities

• Analytical – Assess situations strategically to identify opportunities for growth and improvement

• Multitasking – Prioritize and manage multiple tasks effectively to meet deadlines

• Effective communicator – Communicate clearly and promptly to achieve desired outcomes and minimize communication gaps

• Innovative – Develop creative, practical and alternative solutions to address challenges

• Detail-oriented – Demonstrate accuracy and thoroughness in planning and executing tasks effectively

• Risk management – Identify potential risks, implement appropriate mitigation measures and ensure compliance with company policies

• Singaporeans and Permanent Residents are preferred

• Open to fresh graduates and candidates with preferably 2–3 years of relevant working experience