Operations Executive - Cruise & Leisure (Fresh Grads Are Welcome)

Destination Asia (Singapore) Pte Ltd; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Destination Asia (Singapore) Pte Ltd in Singapore is seeking an Operations Executive (Cruise & Leisure) to be the trusted contact for clients and agents, crafting bespoke packages, managing bookings end-to-end, and driving revenue through exceptional service.

The role involves advising cruise lines, understanding budgets and preferences, and ensuring smooth operations throughout the year. This on-site position requires strong communication and relationship-building across cultures.

Qualifications

• Travel/cruise industry knowledge is advantageous.
• On-site operations experience with a problem-solving mindset.
• Excellent communicator across cultures and departments.

Responsibilities

• Prepare tailored proposals, quotations, and itineraries to win bookings.
• Manage reservations end-to-end with accuracy and timely updates in the OS.
• Actively upsell and cross-sell premium experiences to increase booking value.
• Build lasting relationships with clients, suppliers, tour guides and industry partners.
• Ensure supplier and vendor performance meets SOPs, prioritising safety and customer satisfaction.
• Stay updated on cruise trends and new destinations to offer fresh options.

Skills

Cruise knowledge

On-site ops

Cross-cultural comms

Client relationships

Detail oriented

Job description

We are a leading Destination Management Company (DMC) specialising in curated cruise and leisure travel experiences across Asia and beyond. Our Cruise team works with top cruise lines and travel agents to deliver seamless, high-quality journeys for discerning travellers.

What You’ll Do!

As an Operations Executive (Cruise & Leisure ), the role will be the trusted point of contact for clients and agents — crafting bespoke packages, managing bookings end-to-end, and driving revenue through outstanding service.

Serve as a trusted advisor to cruise lines — understanding budgets, preferences and expectations and ensuring operations are run smoothly throughout the year.

• Prepare tailored proposals, quotations, and itineraries that win bookings and delight clients
• Manage reservations end-to-end with accuracy and timely updates in the operating system
• Actively up-sell and cross-sell premium experiences to increase booking value
• Build lasting relationships with clients, suppliers, tour guides and industry partners
• Ensuring the performance of suppliers and vendors meeting the company's expectation and SOPs, prioritising safety and customer satisfaction
• Stay updated on cruise trends and new destinations to offer fresh, compelling options

What You'll Bring

We’re looking for someone who’s not just experienced, but passionate about creating world-class events. You’re calm under pressure, resourceful, and love solving problems creatively.

Core Competencies:

• Travel service and cruise industry knowledge will be a great advantage.
• On-site operations experience with a problem-solving mindset
• Excellent communicator and collaborator across cultures and departments.
• A natural relationship builder who puts clients first.
• Organized, structured, detail-oriented with a flair for the extraordinary.

Diversity and Inclusion Statement

At Destination Asia, we believe that diversity enriches our workplace and enhances our ability to deliver exceptional experiences to our clients. We are committed to fostering an inclusive environment where individuals from all backgrounds, abilities, and perspectives are valued and empowered to succeed.

We actively encourage candidates of all abilities, experiences, and identities to apply for our roles. As part of our commitment to creating equitable opportunities, we work to ensure that our hiring processes are accessible and that our workplace is supportive and accommodating for everyone.

"We will only accept applications from Singaporeans and Permanent Residents."