Operations Executive

The STSS Company Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Shihlin Taiwan Street Food Singapore is seeking an Operations Manager to help plan and oversee daily outlet operations across multiple locations, ensuring service quality and efficiency. You will work closely with store teams to implement standards and resolve issues quickly.

Join a dynamic brand and contribute to audits, promotions, equipment maintenance, and staffing, while upholding food safety and guest experience across our network in Singapore.

Qualifications

• Minimum 1-year relevant work experience managing multi-outlet in F&B or Quick Service Retail.
• Proficient in Microsoft Word and Excel.
• Eager to learn with a positive mindset and good problem-solving skills.

Responsibilities

• Assist Operations Manager in the day-to-day planning and administration & resolve of outlet operational matters.
• Participate in audits to ensure company standards for operations, food quality, outlet hygiene and workplace safety are met.
• Work with outlets to resolve supply chain issues and promotional campaigns.
• Support outlets to remedy defective equipment and periodic outlet renovations.
• Assist management in hiring, training, scheduling and evaluating employees.
• Review customer complaints and propose areas of improvements.
• Take on other ad-hoc operations tasks as required.

Skills

Problem solving

Guest service

Teamwork

MS Word

MS Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Shihlin Taiwan Street Food is Asia’s #1 Taiwanese street food brand, loved for our iconic XXL Crispy Chicken and authentic flavours inspired by Taiwan’s famous night markets.

Since opening our first outlet in 2003, we’ve grown to over 270 stores across Singapore, Malaysia, Indonesia, Philippines and the United States, bringing the joy of Taiwanese street food to millions around the world.

At Shihlin, we believe great food starts with great people. Our team thrives on passion, creativity, and teamwork, working together to deliver genuine flavours and memorable experiences to every customer.

Join us and be part of a dynamic brand that’s shaping the future of Asian street food — one crispy bite at a time.

Key Job Responsibilities

• Assist Operations Manager in the day-to-day planning and administration & resolve of outlet operational matters.
• Participate in audits to ensure company standards for operations, food quality, outlet hygiene and workplace safety are met.
• Work with outlets to resolve supply chain issues and promotional campaigns.
• Support outlets to remedy defective equipment and periodic outlet renovations.
• Assist management in hiring, training, scheduling and evaluating employees.
• Review customer complaints and propose areas of improvements.
• Take on other ad-hoc operations tasks as required.

Requirements

• Eager to learn and good problem-solving skills
• Positive mindset and a passion in providing excellent guest service
• Minimum 1-year relevant work experience managing multi-outlet in F&B or Quick Service Retail industry.
• Proficient in Microsoft Word and Excel