RESTAURANT MANAGER

HE XI ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

HE XI ENTERPRISE PTE. LTD.

leads daily operations in a dynamic F&B environment, driving sales performance, team development, and delivering exceptional customer experiences while balancing operational excellence with financial accountability. The role requires Mandarin proficiency, 5pm–3am shifts, and willingness to work 6 days a week in Singapore at Far East Square, a flagship venue blending live music and Chinese cuisine.

Qualifications

• Diploma or degree in Hospitality, Business, or related field (preferred).
• 8+ years of restaurant management experience in F&B preferred.
• Mandarin proficiency required to communicate with Chinese stakeholders.

Responsibilities

• Lead outlet operations, including service delivery and kitchen workflow.
• Train and develop service and kitchen teams to meet targets.
• Manage revenue, costs, and inventory to maximize profitability.
• Ensure compliance with SFA and NEA, and liquor licensing.
• Address guest feedback and implement service recovery.
• Coordinate rostering, payroll, and staff welfare.
• Plan promotions and upsell initiatives.

Skills

Leadership

Team development

Customer service

P&L management

Financial acumen

Mandarin proficiency

Education

Diploma or Degree in Hospitality/Business

Job description

Company Overview

We are a renowned lifestyle F&B organization from China that seamlessly blends live music, creative Chinese cuisine, and bar culture into one immersive dining experience. We have redefined the restaurant-bar concept by bringing concert-level performances to the dinner table. We are launching our Singapore flagship store—not just as a new venue, but as our regional headquarters for Southeast Asia expansion. This is a rare ground-floor opportunity to join an established brand at the very start of its international journey.

Location: Far East Square (Near Telok Ayer / Chinatown MRT)
Must be able to work PM shift 5pm to 3am
6 days a week - 10 hours shift (inclusive weekend)
Must be able to accept working in a lively environment
(This role may require you to entertain or socializing with customers)
Mandarin is a must - to communicate with Chinese Stakeholders

Job Summary

Lead daily operations in a dynamic F&B environment, driving sales performance, team development, and delivering exceptional customer experiences while balancing operational excellence with financial accountability.

Responsibilities

• Lead and coordinate full outlet operations, including service delivery, kitchen workflow, and guest experience to ensure seamless daily functioning
• Train, motivate, and develop service and kitchen teams to meet and exceed performance targets and foster a collaborative work environment
• Manage profit and loss accountability by driving revenue growth, controlling costs, and overseeing inventory management to maximize outlet profitability
• Ensure strict adherence to Singapore Food Agency (SFA) food safety standards, National Environment Agency (NEA) regulations, and liquor licensing requirements to maintain compliance and operational integrity
• Address customer feedback, resolve complaints, and implement service recovery strategies to enhance customer satisfaction and loyalty
• Coordinate staff rostering, payroll processing, and manage staff welfare to optimize workforce efficiency and engagement
• Plan and execute marketing promotions and upselling initiatives to increase sales and customer engagement
• Maintain strong supplier relationships and conduct regular stock takes to ensure inventory accuracy and supply chain reliability

Preferred competencies and qualifications

• Diploma or Degree in Hospitality, Business, or related field preferred
• Minimum 8 years of restaurant management experience in the F&B industry preferred
• Demonstrated leadership skills managing multicultural teams preferred
• Proven customer service orientation and problem-solving abilities preferred
• Financial acumen with experience in P&L management and cost control preferred
• Knowledge of Singapore F&B regulations and licensing requirements preferred
• Flexibility to work varied hours including weekends and public holidays preferred