Operations Executive

CLEANING CONCEPT PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CLEANING CONCEPT PTE. LTD. in Singapore seeks an Operations Executive to oversee the performance of vendors across all worksites and act as the vital link between the Operations team and vendors.

You will ensure cleaning services align with contractual requirements, SLAs, KPIs, and SOPs while driving ongoing improvements throughout the contract period. You will monitor attendance and deployment, verify quality via inspections, coordinate corrective actions with vendors, and prepare detailed

Qualifications

• Experience in operations, facilities management, cleaning services or vendor management.
• Ability to coordinate multiple vendors and worksites.
• Strong communication and stakeholder management skills.
• Ability to handle operational issues and follow through on corrective actions.
• Proficient in Microsoft Office.
• Able to work independently and coordinate with internal/external stakeholders.

Responsibilities

• Oversee the day-to-day performance of all appointed vendors across assigned outlets.
• Monitor vendors' attendance, manpower deployment, replacement arrangements and overall workforce stability.
• Track vendor performance against SLA and KPI requirements.
• Conduct regular outlet inspections to verify cleaning standards and service quality.
• Ensure cleaning works are carried out according to the Scope of Work and site requirements.
• Attend to feedback and service complaints from outlet managers or stakeholders.
• Investigate complaints and coordinate with vendors for timely corrective action.
• Prepare and maintain monthly vendor performance reports, outlet inspection reports, cleaning audit results and KPI scorecards.
• Support mobilisation and takeover of new outlets, coordinating with vendors and conducting pre-opening visits.
• Identify opportunities to improve service quality, productivity and processes.

Skills

Vendor management

Operations

Communication

Problem-solving

Organisational skills

Microsoft Office

Tools

Microsoft Office

Job description

About the role

The Operations Executive will oversee and manage the performance of vendors across all worksites. The role acts as the key operational link between the Operational team and vendors, ensuring that all vendors deliver cleaning services in accordance with contractual requirements, Service Level Agreements (SLA), Key Performance Indicators (KPI), Standard Operating Procedures (SOP) and operational standards. The Operations Executive is expected to take ownership of vendor performance, service quality, operational issues, compliance and continuous improvement throughout the contract period.

Key responsibilities

• Oversee the day-to-day performance of all appointed vendors across assigned outlets

• Monitor vendors' attendance, manpower deployment, replacement arrangements and overall workforce stability

• Track vendor performance against agreed SLA and KPI requirements

• Conduct regular outlet inspections to verify cleaning standards and service quality

• Ensure cleaning works are carried out according to the agreed Scope of Work, cleaning schedules and site-specific requirements

• Attend to feedback and service complaints raised by outlet managers or stakeholders

• Investigate complaints and determine the root cause, coordinating with vendors to implement timely corrective action

• Prepare and maintain accurate operational reports, including monthly vendor performance reports, outlet inspection reports, cleaning audit results and vendor KPI scorecards

• Support the mobilisation and takeover of new outlets, including coordinating with appointed vendors, conducting pre-opening site visits and monitoring vendor performance during the first 30-90 days of operation

• Identify opportunities to improve service quality, productivity and operational processes

About you

• Relevant experience in operations, facilities management, cleaning services, vendor management or a related environment

• Able to coordinate and manage multiple vendors and worksites

• Strong communication and stakeholder management skills

• Able to handle operational issues and follow through on corrective actions

• Comfortable conducting site inspections and working in an operational environment

• Good organisational, reporting and problem-solving skills

• Proficient in Microsoft Office applications

• Able to work independently and coordinate effectively with internal and external stakeholders