Operations Excellence Manager (East / 3PL) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a professional to deliver end-to-end freight forwarding implementation projects across global networks. Responsibilities include managing timelines, ensuring service quality, and coordinating cross-functional teams to achieve seamless integration of operations.

The ideal candidate will improve operational visibility and service reliability through structured updates, performance reviews, and training programs. This role offers a unique opportunity to drive process improvements and strengthen stakeholder communication.

Responsibilities

• Successfully delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks.
• Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements.
• Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution.
• Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support.
• Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources.
• Strengthened stakeholder communication through structured updates and performance reviews.
• Delivered training and operational readiness programs for internal and external stakeholders.
• Maintained post-implementation governance to ensure service quality and compliance across stations.
• Improved operational visibility through KPI tracking and business performance monitoring.
• Drove process improvements and EDI integration, enhancing efficiency and service reliability.

Job description

Responsibilities

• Successfully delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks
• Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements
• Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution
• Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support
• Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources
• Strengthened stakeholder communication through structured updates and performance reviews
• Delivered training and operational readiness programs for internal and external stakeholders
• Maintained post-implementation governance to ensure service quality and compliance across stations
• Improved operational visibility through KPI tracking and business performance monitoring
• Drove process improvements and EDI integration, enhancing efficiency and service reliability