Operations & Delivery Executive

Private Advertiser; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Private Advertiser in Singapore is seeking an Operations & Delivery Executive to manage day-to-day order fulfilment, ensure accuracy, and coordinate with the kitchen, packing team and drivers to deliver on time.

You will consolidate orders from multiple sales channels, prepare delivery lists, handle customer communications via WhatsApp and phone, and assist with invoicing and basic admin tasks as needed.

Qualifications

• Reliable, punctual, and detail oriented with strong English communication.
• Able to manage multiple tasks and stay calm when plans change.
• Comfortable with computers, spreadsheets and online systems.

Responsibilities

• Check and consolidate orders from all sales channels.
• Prepare accurate order lists for kitchen and packing team.
• Verify products, quantities and delivery instructions before fulfilment.
• Follow up on changed, incomplete or outstanding orders.
• Ensure orders are completed from start to finish; accuracy is critical.
• Confirm delivery details with customers and inform timing changes.
• Plan daily delivery routes and load orders for delivery.
• Coordinate with drivers and manage rescheduled deliveries.
• Prepare and send customer invoices when required; enter invoice data.
• Coordinate between kitchen, packing, customers and deliveries; assist with stock checks.

Skills

Reliability

Attention to detail

English communication

WhatsApp/phone comms

Organised multi-tasking

Independence

Computer literacy

Motorcycle licence

Own motorcycle preferred

Tools

Spreadsheets

Online systems

Job description

About the role

We are a growing fresh pet food company looking for a highly reliable and organised Operations & Delivery Executive to manage our day to day order fulfilment. This is a key role in the business. You will be responsible for making sure customer orders are checked correctly, prepared accurately, coordinated with the kitchen and delivered properly.

Key responsibilities
Keep orders accurate. Keep deliveries moving. Make sure nothing falls through the cracks.

Orders and Operations

Check and consolidate orders from our different sales channels

Prepare accurate order lists for the kitchen and packing team

Check products, quantities, customer details and delivery instructions before fulfilment

Follow up on changed, incomplete or outstanding orders

Make sure orders are properly completed from start to finish

Accuracy is critical in this role

Customer Coordination

Confirm delivery details with customers

Inform customers of delivery timings and any changes

Follow up on delivery or order issues

Communicate clearly and professionally with customers

Escalate unusual issues when required

Deliveries and Logistics

Plan daily delivery routes

Pack, organise and load orders for delivery

Complete deliveries to customers

Coordinate and assign routes to additional drivers when required

Manage rescheduled or unsuccessful deliveries

Make sure deliveries are completed accurately and on time

Invoicing and Accounts Admin

Prepare and send customer invoices when required

Scan and upload supplier invoices

Enter invoice details accurately into the accounting system

Check for missing information or discrepancies

Keep invoice and order records organised

General Operations Support

Coordinate between kitchen, packing, customers and deliveries

Help with stock checks and operational admin when required

Assist with collections, errands and other operational tasks

Support events and roadshows when required

About You

• Extremely reliable, responsible and punctual
  Strong attention to detail
  Good written and spoken English
  Comfortable communicating with customers by WhatsApp and phone
  Organised and able to manage several tasks at the same time
  Able to work independently and follow through without constant supervision
  Comfortable using computers, spreadsheets and online systems
  Comfortable with both desk based work and physical deliveries
  Able to stay calm and solve problems when plans change
  Takes responsibility for mistakes and fixes them
  Valid motorcycle licence
  Own motorcycle preferred
  Singaporeans and Permanent Residents only
  

Important to Know

This is a multi role position covering operations, admin, customer coordination and deliveries.

The person in this role is responsible for making sure customer orders are fulfilled correctly.

We need someone who can be counted on every day. Reliability, accuracy and follow through are extremely important.

If you prefer a job where you are given one task at a time and need regular reminders, this role will not be suitable.

Some delivery days may require adjusted hours depending on the delivery schedule.